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Address not showing in paypal

Thread began 7/14/2013 6:27 am by Jamie | Last modified 7/15/2013 3:17 pm by Jamie | 1162 views | 12 replies |

7/14/2013 6:27 am | #1 Jamie

Address not showing in paypal

Hey Jason

When I complete the billing details form on checkout.php page, they show fine on the confirm.php page. but when i then click check out and go to paypal they dont show in the address field..

also, there is no address showing for the transaction in the clients paypal account and I get the attached saying no postal address on file...

what do I need to do?

Cheers

Jamie

7/15/2013 7:17 am | #2 Jason ByrnesWebAssist

Send a link where i can see the problem please.

7/15/2013 7:37 am | #3 Jamie

7/15/2013 10:03 am | #4 Jason ByrnesWebAssist

Originally Said By: Jamie

7/15/2013 10:38 am | #5 Jamie

7/15/2013 11:12 am | #6 Jason ByrnesWebAssist

The billing address should be displayed with the order information in the paypal admin section.

when logged into the paypal account, you should be able to access the order to see the billing address.

7/15/2013 11:14 am | #7 Jamie

But it isn't.... What is shown is the screenshot I posted in the first post on this thread

7/15/2013 11:16 am | #8 Jason ByrnesWebAssist

you will need to contact paypal to determine why they are not recording the address.

7/15/2013 11:30 am | #9 Jamie

Could it be down to using the wrong credentials? I am using the API username found in the API access area on PayPal.... Is that the right one to be using? (Sorry if this is a dumb question but I have never done this before!)

7/15/2013 11:34 am | #10 Jason ByrnesWebAssist

your using papal standard, so should be using the login address for the business account.

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