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Multiple BCC and CC recipients

Thread began 7/05/2013 12:38 pm by mick106153 | Last modified 7/09/2013 4:17 pm by Jason Byrnes | 438 views | 9 replies |

mick106153

Multiple BCC and CC recipients

In the WAUE_whatever.php page generated when you enter data using the advanced settings button in the "Create Email Message" window the entries are structured as follows

//BCC Entries
$WA_MailObject = WAUE_AddBCC($WA_MailObject,"joe@fabits.com");
$WA_MailObject = WAUE_AddBCC($WA_MailObject,"sallie@mae.com");

//CC Entries
$WA_MailObject = WAUE_AddBCC($WA_MailObject,"tom@fabits.com");
$WA_MailObject = WAUE_AddBCC($WA_MailObject,"jane@mae.com");

the second entries do not receive mail. The second CC entry is noted in the header of the returned mail but they receive nothing.

Mick

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Jason ByrnesWebAssist

If the email is going to some addresses, but not to others, that is a problem on the SMTP Server side. The SMTP Server is refusing to send to those addresses for some reason.

you will need to check with the host to determine why the email is not being relayed to those addresses.

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mick106153

All the addresses work. I can place any of them individually and they work. Only fails when as above. If I were to take the 2 lines and switch their orientation the first one will always go through.

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Jason ByrnesWebAssist

What version of data Bridge are you using?

I am not able to reproduce this using Data Bridge 1.1.3

If you have a previous version of Data Bridge installed, please uninstall it from the extension manager before installing the newer version.

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mick106153

I upgraded from my former extensions to Data Bridge 1.1.3. I uninstalled all the other extensions first.
The only extensions currently installed and active are:
Data Bridge 1.1.3
Pro Maps for Google 1.0.7
WebAssist Free Tools 1.0.2

Installed but not active:
Social Media Tool Kit 2.0.0
SiteAssist Professional 1.0.9

They're using gmail professional or whatever it's called.

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Jason ByrnesWebAssist

delete the mail_php.php and mailformating_php.php files, then edit the UE Interface and click OK to have them regenerated, make sure to upload the newer files to the server.

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mick106153

Not having UE I assumed you meant to go in through the form builder interface. Did so. checked all parameters and "Finished". Uploaded all changed files.
Sent a test out and no one saw it except me.
This is an ongoing problem that occurred around the time they changed over to gmail pro. Also around that time the forms I was receiving (I receive them all as BCC) contained the following or something very similar (in private).
Did some checking and the general consensus was that it had something to do with php5 and the workaround was to include something like
<?php date_default_timezone_set("America/New_York") ?>
in mail_php.php.
I included it at the top of that page and the error no longer came through.
Around 2:30 Eastern I sent out a test form after making the changes you suggested. Came to me only with the error (private). Inserted <?php date_default_timezone_set("America/New_York") ?> at the top of mail_php.php. Came back to me only without the error.

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Jason ByrnesWebAssist

the default timezone should be set in the php.ini file on the server.


contact your host to have them update the server settings to set the default time zone.

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mick106153

Will do.
When done could that possibly address the plethora of other problems?

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Jason ByrnesWebAssist

It should, if not, I'll get contact info from you and do a screen sharing session to troubleshoot.

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