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Contact reply format and jumbled text

Thread began 3/25/2009 10:21 am by Peterson Design Studio - jefferis | Last modified 3/26/2009 2:20 pm by Ray Borduin | 15866 views | 6 replies |

Peterson Design Studio - jefferis

Contact reply format and jumbled text

I have a client who has my first test of a contact response form and I ran into 2 problems. 1. The captcha was unreadable. i couldn't read it myself, so I dropped that.
2. She says on Windows Outlook Vista, when she hits reply, the background is black and the text is black, even though it comes in as html with black text on white. When I hit reply on the Mac, Entourage, it is in the same form as it came in, black on white.
3. When someone replied to her corrected reply (she set text to white on black I think), the reply from her customer came back as jumbled or garbage text, like UTF something perhaps.

Wondering what the solution or fix might be.

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Peterson Design Studio - jefferis

Also a bit kludgy.

Just by the way, I found the solution pack to be a little less a solution than I had hoped for. I was looking for standardized forms, with easy add of different fields and validations. I have been using FormsToGo for a long while, and I'm probably going to go back to that. It actually took me longer to create this mail product than with FTG. I like how it uses the Turing Test, but that's about it.

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Ray BorduinWebAssist

Thank you for the feedback. Eventually we will take some of the concepts and create a Dreamweaver extension that will allow customizing more easily.

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Peterson Design Studio - jefferis

Do you have any insight on the color problem?

Do you have an insight as to why the reply function is changing the color scheme of the html to reverse colors?

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Ray BorduinWebAssist

Did you look at the source html? I couldn't tell you what was wrong with it without looking at it. This is not a common problem and must have something to do with the html or css syntax.

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Peterson Design Studio - jefferis

The source of which files?

Hi Ray, I should look at the source of which files? The sending pages or the incoming emails? I was looking for the WA CSS that would govern the form mail as it is sent but could not find it.

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Ray BorduinWebAssist

Wherever the problem occurs, look to see what might be causing it. It seems like it has to be something in the html.

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