close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Installing zxp Extension fails - Extension manager cant update data base

Thread began 6/24/2013 4:48 pm by savvy1297305 | Last modified 6/25/2013 2:55 pm by savvy1297305 | 5360 views | 2 replies |

savvy1297305

Installing zxp Extension fails - Extension manager cant update data base

Cant get the new zxp extensions to install in DW CC. When double clicked the extension manager opens and the process begins but at around 2 minutes in a dialogue box appears saying that "Failed to update database. The extension will not be installed". Have tried this with Data Bridge, Ecart and Free Tools so far with the same result. However design extender did install but nothing from that suite works in DW
How do I fix this please?

Sign in to reply to this post

Jason ByrnesWebAssist

Looks like this is a bug with the CC Extension Manager on Mac OS.

If you open DW, you should see that the extension is actually installed. I tested with eCart and got the same error, but opening DW, eCart was under the Insert -> WebAssist menu and was functional.

This issue is happening for other extensions as well, not just ours, there are a few threads about it on the Adobe forums, the Project 7 Forums, and DMX Zone forums.

Sign in to reply to this post

savvy1297305

Thanks Jason for looking at this.

Initially I found the extension in the menu as well but nothing worked, however after opening and closing DW several times it worked - in fact all of the failed installs were there and after activation worked, well they open the wizards but I have yet to fully test functionality.

A strange thing though is that only Design Extender appears in the CC extension manager - I guess that is part of the Adobe bug?

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...