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I cannot activate any of my products

Thread began 5/23/2013 8:11 am by hbibizadeh396670 | Last modified 6/27/2013 1:22 pm by Jason Byrnes | 3882 views | 13 replies |

5/23/2013 8:11 am | #1 hbibizadeh396670

I cannot activate any of my products

I cannot activate any of my products.. this is getting really frustrating

5/23/2013 8:44 am | #2 Jason ByrnesWebAssist

Have you tried Resetting the activations on the All My Downloads page, rebooting the computer, and Deleting the Dreamweaver Cache file from the users configuration folder:
http://www.webassist.com/community/tutorials/view_tutorial.php?tid=95

6/14/2013 6:36 pm | #3 hbibizadeh396670

Sorry for the delay... yes I have already done this but it has not worked... I do not think it is my computer as it has happened on both my two laptops

6/17/2013 1:44 pm | #4 Jason ByrnesWebAssist

see private message

6/18/2013 7:04 am | #5 hbibizadeh396670

Hi..

6/18/2013 7:13 am | #6 Jason ByrnesWebAssist

see private message

6/18/2013 8:05 am | #7 hbibizadeh396670

Then there is a big issue here.

I purchased supper suite which mean I bought the products for life... I have installed other products in cs6 and they work fine

6/18/2013 9:28 am | #8 Jason ByrnesWebAssist

The Serial numbers you are using are not the Super Suite serial numbers, they are the Annual Membership ones.

Log into your account and visit the Download page to get the super suite serial numbers.

The Stand alone extensions though are not updated for compatibility withDW CS6, the extensions that are compatible with CS 6 are:
eCart 5
Design Extender
Data Bridge
Free Tools.

6/18/2013 10:12 am | #9 hbibizadeh396670

That is the issue... I have no other serial numbers... This was all working fine until you changed your website so I need this to be fixed. can you check my account

6/18/2013 10:54 am | #10 Jason ByrnesWebAssist

Once logged into your webassist account, go to the My Account page. in the Downloads section, click the All My Downloads link. On this page you will be able to download the older supper suite extensions and view the serial numbers.

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