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Email not being sent

Thread began 5/21/2013 2:46 pm by ncardoso429882 | Last modified 5/29/2013 11:40 am by Jason Byrnes | 705 views | 19 replies |

ncardoso429882

Email not being sent

Hi, I seem to be stuck... my form writes to the database but then fails to send an email. I've attached the related files (let me know if you need others).

Here's the scenario... our email is managed within the organization with exchange. The website is on another server.

I have entered the basic info: from (an address with our domain), the to... from the recipient email field and subject. I uploaded all files. I don't get an error message. It writes to the DB and then doesn't seem to send. I've tried making the recipient my work email... and then thought that might be blocked so I changed it to my personal email address. Still nothing. let me know if you need more info from me.

Any help would be appreciated. Thanks a million

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Jason ByrnesWebAssist

you probably need to enter the SMTP Server address in Universal Email

on the server behaviors panel, double click the Universal Email server behavior to edit it, click the Envelope Icon to go to the SMTP Server settings panel, on this screen you can enter the SMTP Server address.

if the SMTOP Server requires authentication, then you will need to change the mail object to Pear Mail using SMTP, enable authentication and enter the user name and password.

If you are unsure of the SMTP Server address, or whether authentication is required contact the host.

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ncardoso429882

SMTP info from the sending server? So... from the host of the website? Or from our exchange server? Thanks for the quick reply

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Jason ByrnesWebAssist

the SMTP address for the exchange server.

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ncardoso429882

Just to clarify... the exchange server is in-house... our website where the page is and where people will submit from is on another server. Wouldn't the smtp info be from the sending server? Or... are you suggesting the exchange server because it needs to no it's a legit email? Thanks again

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Jason ByrnesWebAssist

I thought the Exchange server was the email server that was sending the email?

Whatever the email server that is being used to send the emails, you need to provide the SMTP server address to the Universal Email script.

the PHP server needs to know the SMTP server to pass the email to once it is compiled that is going to relay it to the recipient.

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ncardoso429882

Hi, so I've now moved to PEAR email. I originally had some issues but it seemed related to the PEAR path. That seems to be resolved now but one thing still seems to be sticky. when I submit the page I get this error: Fatal error: Class 'Net_SMTP' not found in /home/mhhosp/php/Mail/smtp.php on line 349

I contacted our host and he said:
This error indicates that you do not have the Class 'Net_SMTP' available to PHP. This plugin is called in /home/mhhosp/php/Mail/smtp.php on line 349 but is not available to your PHP for the moment. It will need to be installed for a script using it to be able to work.

Then he check, saw it there but reloaded it.

I still get the same message. Any help you can provide? I'm attaching files that may help.

Thanks a million
Nelson

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Jason ByrnesWebAssist

This is a server configuration issue, i will not be able to assist in correcting a server configuration issue. It sounds to me that the installation of the Pear Mail package on the server is not correctly completed. This will need to be fixed by the host.

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ncardoso429882

Hi Jason, they (hosting company) have reinstalled and I'm no longer getting the error. It goes to the final page without error and the fields get written to the DB with no problems. The problem is the email still doesn't go out. Thoughts?

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Jason ByrnesWebAssist

On the redirect page, add the following code near the closing </body> tag. This will tell us whether the email is being passed to the SMTP Server or not:

php:
<?php @session_start(); var_dump($_SESSION); ?>
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