close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Powermessenger database errors

Thread began 4/24/2013 3:16 am by micja | Last modified 4/25/2013 11:39 am by micja | 354 views | 6 replies |

micja

Powermessenger database errors

We wanted to modify the registration form, and tried taking out the Phone, Fax, and Country columns in our database. After fighting with it for a couple of days, we gave up, and though it didn't change our form at all, since there was no data in any of those three columns, we thought everything was still fine. However, now when we try to send out a newsletter to our mailing list we get a long error message. I tried putting all three columns back in, set them up in the same order, and with the same settings...but still we get the error message and the emails will not send.

Can you help us fix this?

Sign in to reply to this post

Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

Sign in to reply to this post

micja

Originally Said By: Jason Byrnes
  I'll need to troubleshoot directly, see the private message section.  


Hi Jason,
I've given your requested info in the private message.

Again, thanks for taking a look at this.

Sign in to reply to this post

Jason ByrnesWebAssist

On trying to submit a registration, I get the following error:


Unknown column 'UserAddress2' in 'field list'

the line that is referenced in the error, is trying to perform a search, and one of the columns included in the search is the UserAddress2 column. the missing UserAddress2 column is most likely the cause of the error.

Sign in to reply to this post

micja

Originally Said By: Jason Byrnes
  On trying to submit a registration, I get the following error:


Unknown column 'UserAddress2' in 'field list'

the line that is referenced in the error, is trying to perform a search, and one of the columns included in the search is the UserAddress2 column. the missing UserAddress2 column is most likely the cause of the error.  



Thanks Jason, that seems to have fixed the problem with the email sending...we were able to send it. I will say to anyone else that experiences this kind of problem, that when you do fix it, make a copy of the mailing and send it from the copy. We sent from the original mailing and it sent the mailing five times to everyone on the list...apparently it stored the failed attempts in a cue. As soon as we hit the button, the audience number jumped from 522 to 4701...random number but I think it is because I hit stop as soon as I could, but not fast enough to stop it from sending it multiple times to about 300 people on the list.

Now the only issue we have is that since the trouble with the database, we are not receiving the tracking information on how many of the emails are opened. We knew that some people did open them, because we got a couple of unsubscribes (probably weren't happy about the multiple copies). So Jason, if you can help us fix that I think we will be all set and I won't touch the database again--I promise!!

Sign in to reply to this post

Jason ByrnesWebAssist

looking at your mailing history, it is only not showing tracking info for the problem mailing, the first mailing in the history list shows the tracking info.

Only the second in the list does not show the tracing info, this is probably because of the SQL issues encountered.

Sign in to reply to this post

micja

Hi Jason, thanks. You were a great help. I know it sounds weird, but for the first hour after we sent the problem email out, we were not getting reports, though we knew right away that people were opening them. Then late last night I checked one more time and saw that yes, it was giving us reports. No idea why it delayed, I am just happy it is working and I do appreciate your help on this. It looks like we are back on track. If WA ever revises the program to make it more customizable in terms of what fields we want, please let me know. We would love to cut our registration fields down to just first and last name, email address, maybe snail mail address, and we don't really need them to set a password at all, we do not have a place for them to log in. All we need is for people to register for electronic newsletters and occasional snail mail.

Thanks again!

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...