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GMail 550-5.7.1

Thread began 4/18/2013 9:36 am by bjgarner241692 | Last modified 4/18/2013 2:20 pm by bjgarner241692 | 1511 views | 6 replies |

bjgarner241692

GMail 550-5.7.1

All of a sudden some of my Universal Email messages going to GMail are failing with this message:
our system has detected that this message is 550-5.7.1 not rfc 2822 compliant.

It seems to be related to the email headers according to what I am seeing on Google but I am not sure how to resolve it. Please advise ASAP.

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Jason ByrnesWebAssist

That error really just means:

"There is something in the message header that makes it look like spam"

The information that gets passed in the header is:

From Address
To Address
CC Address
BCC Address
Subject
Reply To
Return Path
Organization
X-Mailer


The most common cause of the problem is using a from address that is not a valid address for your host domain.

If you are using a dynamic binding fro the from address, change that so the dynamic binding is the Reply To, and use an email address for your domain as the from address. If you use both an from Name and a from address, this can cause an issue on some servers, use only the from address.

Double check the mail subject also, to make sure it does not include common email spam words like "password". the return path, organization and x-mailer are all optional, but you may want to enter your business name for the organization, this will help with spam rating. you can also set the X-Mailer to your servers php version, "PHP 5.2.3". adding these settings can help with spam ratings, even though they are optional.

For the return path, you can enter an email address to receive bounce backs.

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bjgarner241692

That makes sense. I have used a From address native to the server on some forms in the past but I have never been able to find how to set the Reply To address in UE.

Is this something I have to set manually? Can you help with the syntax and location?

Typical header in PM.

thanks

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Jason ByrnesWebAssist

So from the headers, it looks like you are using a dynamic value for the from address, is that correct? that is probably the cause.

In the Universal Email wizard, click the From Button next to the From insert to access the Advanced From page.Screen shot 2013-04-18 at 11.32.25 AM.jpgon this page you can enter the reply to addressScreen shot 2013-04-18 at 11.33.09 AM.jpg

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bjgarner241692

Thank you.
Is Reply To enough, or should there be something in Return Path as well?

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Jason ByrnesWebAssist

Return path is optional, it is the address that the email will be sent to if the recipient email does not exist.

think of it this way:
On a regular snail mail letter, you add a return address on the outside of the envelope, this is used by the post office if the letter cant be delivered. this is the equivalent of the Return Path.

Inside the letter, you may instructions for replying to a different address. This is the Equivalent of the Reply To

The Return Path should use the From Address if it is left blank, though some servers dont follow the rules.

Try leaving it blank, then inspect the headers for a message, and see what is used, it should use the from address.

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bjgarner241692

Thank you. Very helpful!

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