close ad
 
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

International Order Issue

Thread begun 3/28/2013 12:10 pm by johna1964 | Last modified 3/29/2013 9:51 am by Jason Byrnes | 1128 views | 3 replies |

johna1964

International Order Issue

Hi,

This has happened on several occasions now. People outside of the United States are unable to proceed to the confirm page and on to complete the checkout process.

I am unable to test because I am in the US.

People in the US can checkout without issue.

A person in Aruba tried every browser, as did a person from a European country. All the same - stuck at the checkout page. I don't know how many others.

I have attached the pages. Let me know if you need additional files.

Thank you so much for your time.

johna1964

Sign in to reply to this post

Jason ByrnesWebAssist

with out being able to reproduce the problem, it will very difficult to trouble shoot.

Is it maybe a problem with the billing or shipping address being entered? Can you find out from the customer what information was added to the checkout form and try testing with their info?

That can help use to determine what may be going wrong

Sign in to reply to this post

johna1964

Hi Jason,

You are right - international addresses don't have zip codes... wouldn't it correct to place 00000 in the form for it to pass validation?

Also, I put Not Applicable as one of the selection in the State drop down box. Would there be any problem with that?

These are the only issues I can think of that might be the cause.

Thank you.

johna1964

Sign in to reply to this post

Jason ByrnesWebAssist

What type of validation is on the zip code field? If it is just required validation that should work.

do the Not Applicable state option have a value? if so that should be fine to.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...