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International Order Issue

Thread began 3/28/2013 3:10 pm by johna1964 | Last modified 3/29/2013 12:51 pm by Jason Byrnes | 367 views | 3 replies |

johna1964

International Order Issue

Hi,

This has happened on several occasions now. People outside of the United States are unable to proceed to the confirm page and on to complete the checkout process.

I am unable to test because I am in the US.

People in the US can checkout without issue.

A person in Aruba tried every browser, as did a person from a European country. All the same - stuck at the checkout page. I don't know how many others.

I have attached the pages. Let me know if you need additional files.

Thank you so much for your time.

johna1964

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Jason ByrnesWebAssist

with out being able to reproduce the problem, it will very difficult to trouble shoot.

Is it maybe a problem with the billing or shipping address being entered? Can you find out from the customer what information was added to the checkout form and try testing with their info?

That can help use to determine what may be going wrong

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johna1964

Hi Jason,

You are right - international addresses don't have zip codes... wouldn't it correct to place 00000 in the form for it to pass validation?

Also, I put Not Applicable as one of the selection in the State drop down box. Would there be any problem with that?

These are the only issues I can think of that might be the cause.

Thank you.

johna1964

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Jason ByrnesWebAssist

What type of validation is on the zip code field? If it is just required validation that should work.

do the Not Applicable state option have a value? if so that should be fine to.

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