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WebAssist dialogue box tabs not showing text in CS6

Thread began 2/27/2013 2:30 pm by derekmparker375520 | Last modified 2/27/2013 5:05 pm by Jason Byrnes | 674 views | 9 replies |

derekmparker375520

WebAssist dialogue box tabs not showing text in CS6

I'm using Dreamweaver CS6 and whenever I open a WebAssist dialogue box, there are no headings on the tabs. I have attached a sample, any ideas why this is happening?

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Jason ByrnesWebAssist

What extensions, including the version numbers are installed?

What is your OS?

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derekmparker375520

Data Bridge 1.1.2 using Mac OS 10.8.2

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Jason ByrnesWebAssist

Uninstall 1.1.2 and instal the newer 1.1.3 version from the download center.

aslo, Delete the Dreamweaver Cache file from the users configuration folder:
common_installation_issues.php

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derekmparker375520

No luck, it's still not showing. I have some stand alone extensions still installed on CS3 like Menu Writer and Power CMS Builder and it shows up fine for those. I tried installing Data Bridge in the CS3 extensions manager to see if it works there, but it just crashes.

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Jason ByrnesWebAssist

when i asked what extensions you had in stalled, i was asking for a full listing of the extensions that where installed including any of the stand alone ones.

The stand alone extensions are not compatible with DW CS6, only eCart 5, Free Tools, Design Extender, and Data Bridge are compatible with DW CS6.

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derekmparker375520

For CS6, I have Design Extender 1.1.1, Free Tools 1.0.2, Data Bridge 1.1.3 and eCart 5.0.6.

For CS3 I have PowerCMS, CSS Menu Writer, Captcha, Datepicker and Form Validation. I'm not sure what versions of each because the extension manager for CS3 crashes whenever I open it.

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Jason ByrnesWebAssist

in CS 6, what order did you install the extensions in?

Data Bridge should be installed last. I Like to install in this order:
eCart
Free Tools
Design Extender
Data Bridge


for cs3, you may need to recreate the users configuration folder, see step 10 of the dreamweaver troubleshooting guide:
troubleshooting-dreamweaver-windows.html#main_userConfigFolder

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derekmparker375520

I don't remember, so I just uninstalled them and reinstalled in that order and it's still not showing up.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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