close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


Product not found

Thread began 2/21/2013 10:53 am by mick106153 | Last modified 2/21/2013 10:58 am by Jason Byrnes | 246 views | 1 replies |


Product not found

An occasional problem has cropped up.
When a client goes to historycrew.php
and selects an unassigned crew member they are taken to the store and sometimes receive "Product not found". The workaround has been to search once in the store for the desired crew member and than the product is available for sale.
I say "sometimes" because that has been my experience. The client in question had the experience consistently.
The only client reporting this problem so far was on a Mac using Safari.
I attempted to replicate the problem on Safari but couldn't. I did replicate it using Firefox.

An unrelated problem. Logging in for me in Firefox is not possible. Logging in in Safari is.


Sign in to reply to this post

Jason ByrnesWebAssist

I'll need steps to reproduce the problem in order to troubleshoot the cause.

when they get the Product Cannot be found message, What product link are they clicking?

And what is the full address in the address bar?

i cannot troubleshoot a problem without being able to reproduce it.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...