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Can't Change UPS Shipping Setting

Thread began 2/19/2013 10:12 am by lee365928 | Last modified 2/20/2013 9:43 am by Jason Byrnes | 393 views | 7 replies |

lee365928

Can't Change UPS Shipping Setting

This has been set up for a long time, but now it won't let me change the "3" value in the attached screencap. I've tried the basics, restarting, deleting the MacFileCache file and trying to make the change using both CS4 and CS5. The same thing happens. It will let me change the value. Then I will click ok and close the window. If you open the same file again, the value is still 3. Any ideas?

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Jason ByrnesWebAssist

do you have the option to checkin and checkout files on your site enabled?

if so, make sure to checkout the eCart object file before trying to make changes.

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lee365928

No. That option isn't enabled on the site.

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Jason ByrnesWebAssist

is the eCart file set to read only access? If the eCart files are read only, updates wont be able to stick.

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lee365928

Everything in the WA_eCart folder is set to the following;

admin (Me) - Read & Write
Everyone - Read Only

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Jason ByrnesWebAssist

what are the permissions on other files of the site that can be updated?

do the eCart files permissions match?

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lee365928

The permissions on the other files are the same.

admin (Me) - Read & Write
Everyone - Read Only

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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