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Credit Card Not Processing

Thread began 1/25/2013 12:29 pm by jeff382039 | Last modified 1/29/2013 12:19 pm by Jason Byrnes | 850 views | 7 replies |

jeff382039

Credit Card Not Processing

I am signed up with Authroize.net, and have implemented a highly customized store (delivery ect ect) I have set it up and tested it with the authorize.net test credit cards - everything works fine on the authorize.net end and the store end (emails are sent, order is processed) --- however, when i use an actual credit card (several people have tried) it will not allow a transaction to go through. Why are test credit cards working but not real working credit cards working?

nycfloristonline.com/

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Jason ByrnesWebAssist

In the Power store admin settings section, make sure that test mode is not enabled on both the Store settings tab and the gateway tab.

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jeff382039

Both settings for test mode are unchecked. Is there some sort of code i can put on a certain page (let me know what page) to pull the response codes from authorize.net. I was under the impression that whenever something is declined a detailed response is returned of why the transaction failed...

Thanks.

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Jason ByrnesWebAssist

in the power store settings, you can enable debug mode, this will show details about the failure on the failure page.

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jeff382039

Error

Jason, this is the error i received... no idea what it actually is. Please Help, Client is freaking!

Thanks,

Jeff

Attached Files
error.zip
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Jason ByrnesWebAssist

Looks like a problem with the password and transaction key:
index?page=content&id=A852&actp=LIST


In the power store settings for authorize.net, try leaving the password field blank, or entering the transaction key for both the password and transaction key settings.

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jeff382039

Yes, but the test cards from authorize.net work and go through using the trasnaction key i set up.....

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Jason ByrnesWebAssist

in the account settings for the Authorize.net account, it may still have test mode enabled, this would cause live transactions to fail.

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