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FedEx Shipping Fails with Successful FedEx Response.

Thread began 1/24/2013 11:36 am by cal114936 | Last modified 10/08/2014 11:43 am by Jason Byrnes | 3890 views | 24 replies |

cal114936Beta Tester

FedEx Shipping Fails with Successful FedEx Response.

Hi,

We are getting a shipping failure with eCart 5.06 even though the FexEx full response is successful according to the the returned response and FedEx tech support confirming the requests returned successful.

I checked the cart object and it contains tthe rule FedEx shipping quote !=0.

Here are the full response codes. I have removed the account numbers etc.

Error Description:
Rsponse Code: 0
Full Request:
Account numbers removed................... crs1000 2013-01-24T08:20:24-08:00FEDEX_GROUNDYOUR_PACKAGING CA92806COUS0 CA92782COUS0 CA92806COUS0 SENDERUS ACCOUNT1 1 1 1 LB 30 Account numbers removed................... crs1000 2013-01-24T08:20:25-08:00FEDEX_GROUNDYOUR_PACKAGING CA92806COUS0 CA92782COUS0 CA92806COUS0 SENDERUS ACCOUNT1 1 1 1 LB 30 Account numbers removed................... crs1000 2013-01-24T08:20:25-08:00FEDEX_GROUNDYOUR_PACKAGING CA92806COUS0 CA92782COUS0 CA92806COUS0 SENDERUS ACCOUNT1 1 1 1 LB 30

Full Response:
SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGSNAfalseA1A2SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE2ACTUAL07.0LB30.0USD11.87USD3.56USD8.31USD0.58USD8.89USD0.0USD8.89USD0.0VOLUMEMatrixUSD2.140.0EARNEDEarnedUSD1.4212.0FUELPACKAGEFedEx Ground FuelUSD0.581PAYOR_ACCOUNT_PACKAGEACTUALLB30.0USD11.87USD3.56USD8.31USD0.58USD8.89USD0.0USD8.89USD0.0VOLUMEMatrixUSD2.140.0EARNEDEarnedUSD1.4212.0FUELPACKAGEFedEx Ground FuelUSD0.58 SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGSNAfalseA1A2SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE2ACTUAL07.0LB30.0USD11.87USD3.56USD8.31USD0.58USD8.89USD0.0USD8.89USD0.0VOLUMEMatrixUSD2.140.0EARNEDEarnedUSD1.4212.0FUELPACKAGEFedEx Ground FuelUSD0.581PAYOR_ACCOUNT_PACKAGEACTUALLB30.0USD11.87USD3.56USD8.31USD0.58USD8.89USD0.0USD8.89USD0.0VOLUMEMatrixUSD2.140.0EARNEDEarnedUSD1.4212.0FUELPACKAGEFedEx Ground FuelUSD0.58 SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGSNAfalseA1A2SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE2ACTUAL07.0LB30.0USD11.87USD3.56USD8.31USD0.58USD8.89USD0.0USD8.89USD0.0VOLUMEMatrixUSD2.140.0EARNEDEarnedUSD1.4212.0FUELPACKAGEFedEx Ground FuelUSD0.581PAYOR_ACCOUNT_PACKAGEACTUALLB30.0USD11.87USD3.56USD8.31USD0.58USD8.89USD0.0USD8.89USD0.0VOLUMEMatrixUSD2.140.0EARNEDEarnedUSD1.4212.0FUELPACKAGEFedEx Ground FuelUSD0.58


Thanks for any help

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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BWINJ

FedEx Shipping Fails with Successful FedEx Response

I am experiencing the same behavior with 5.06. The request to Fedex is successful, a response is received, but the response triggers the failure page and no quote is generated.

Example Request and Response: ( I have modified the failure page to display the request, response, quote and response code values)
----------------------------------
Shipping Quote Failed
We're sorry

Full Request:
- account information removed - crs1000 2013-02-11T13:10:29-05:00FEDEX_GROUNDYOUR_PACKAGING - state&zip removed - COUS0 - state&zip removed - COUS0 - state&zip removed - COUS0 SENDERUS ACCOUNT1 1 1 1 LB 0.2

- account information removed - crs1000 2013-02-11T13:10:30-05:00FEDEX_GROUNDYOUR_PACKAGING - state&zip removed - COUS0 - state&zip removed - COUS0 - state&zip removed - COUS0 SENDERUS ACCOUNT1 1 1 1 LB 0.2

- account information removed - crs1000 2013-02-11T13:10:30-05:00FEDEX_GROUNDYOUR_PACKAGING - state&zip removed - COUS0 - state&zip removed - COUS0 - state&zip removed - COUS0 SENDERUS ACCOUNT1 1 1 1 LB 0.2

Full Reponse:
SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGEWRfalseA1A4SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE2ACTUALCUSTOMER07.0LB1.0USD5.84USD0.0USD5.84USD0.41USD6.25USD0.0USD6.25USD0.0VOLUMEMatrixUSD0.00.0EARNEDEarnedUSD0.00.0FUELPACKAGEFedEx Ground FuelUSD0.411PAYOR_ACCOUNT_PACKAGEACTUALCUSTOMERLB1.0USD5.84USD0.0USD5.84USD0.41USD6.25USD0.0USD6.25USD0.0VOLUMEMatrixUSD0.00.0EARNEDEarnedUSD0.00.0FUELPACKAGEFedEx Ground FuelUSD0.41

SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGEWRfalseA1A4SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE2ACTUALCUSTOMER07.0LB1.0USD5.84USD0.0USD5.84USD0.41USD6.25USD0.0USD6.25USD0.0VOLUMEMatrixUSD0.00.0EARNEDEarnedUSD0.00.0FUELPACKAGEFedEx Ground FuelUSD0.411PAYOR_ACCOUNT_PACKAGEACTUALCUSTOMERLB1.0USD5.84USD0.0USD5.84USD0.41USD6.25USD0.0USD6.25USD0.0VOLUMEMatrixUSD0.00.0EARNEDEarnedUSD0.00.0FUELPACKAGEFedEx Ground FuelUSD0.41

SUCCESSSUCCESScrs0Request was successfully processed. Request was successfully processed. crs1000FEDEX_GROUNDYOUR_PACKAGINGEWRfalseA1A4SERVICE_DEFAULTPAYOR_ACCOUNT_PACKAGEPAYOR_ACCOUNT_PACKAGE2ACTUALCUSTOMER07.0LB1.0USD5.84USD0.0USD5.84USD0.41USD6.25USD0.0USD6.25USD0.0VOLUMEMatrixUSD0.00.0EARNEDEarnedUSD0.00.0FUELPACKAGEFedEx Ground FuelUSD0.411PAYOR_ACCOUNT_PACKAGEACTUALCUSTOMERLB1.0USD5.84USD0.0USD5.84USD0.41USD6.25USD0.0USD6.25USD0.0VOLUMEMatrixUSD0.00.0EARNEDEarnedUSD0.00.0FUELPACKAGEFedEx Ground FuelUSD0.41

Quote: 0

Response Code: 0

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Jason ByrnesWebAssist

here is an updated copy of the WA_eCart/WA_eCart_FedEx_PHP.php file that should correct the problem.

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BWINJ

Updated Fedex file

Thanks - Where is the file? No Link?

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Jason ByrnesWebAssist

sorry about that, here it is.

Attached Files
WA_eCart_FedEx_PHP.php.zip
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BWINJ

It works! - Thanks again

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cal114936Beta Tester

Today we started getting shipping errors, even though we have updated the WA_eCart_FedEx_PHP.php file earlier. I went ahead and changed out the file again, but still getting shipping error page even though FedEx confirms shipping response was correct.

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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cal114936Beta Tester

Here they are in the private message.

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