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Error Message - WADataBridge.mxi is not installed

Thread began 1/21/2013 3:37 pm by gdavis421484 | Last modified 1/24/2013 12:19 pm by Jason Byrnes | 1040 views | 5 replies |

gdavis421484

Error Message - WADataBridge.mxi is not installed

I am trying to remove DataBridge 1.1.2 to install vesrion 1.1.3
However when I try to disable or unistall the DataBridge extension, using the Extension Manager I get an error message:

The specified extension 'WADataBridge.mxi' is not installed.

Clicking OK in the error message box just puts me back where I was.

Any suggestions?
I'm using DW CS6 on Windows Vista

I found the file here:
C:\Users\xxxxxxxx\AppData\Roaming\Adobe\Extension Manager CS6\Mxi Flag\Dreamweaver CS6\WADataBridge.mxi

Do you think I need to move or delete it?

How I got here: I tried to uninstall DB 1.1.2 but after waiting over an hour I killed the un-install using Windows Task Manager.
Then when I installed DB 1.1.3 I was in the situation above.

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Jason ByrnesWebAssist

Yes, try deleting that file, also try recreating the users configuration folder, follow step 12 of the DW Javascript troubleshooting guide:
troubleshoot-javascript-errors-dreamweaver-cs4.html#main_user_config

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gdavis421484

Still Stuck

Thanks Jason, tried that but I'm still stuck as the problem seems to be with Extension Manager. Have attached a screenshot showing the problem.

I'm now not able to use Databridge or to uninstall or install it using Extension Manager!.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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gdavis421484

Problem Resolved

The problem was with Adobe Extension Manager - possibly self-inflicted because I killed the Extension Manager Process after waiting for an hour for the DataBridge extension to un-install.

With the help of WebAssist Support and a chat with Adobe Support - it was decided that the best course of action was to un-install then re-install my Adobe Suite.

This I did and all is now well.

I'd like to thank Web assist for their prompt and professional support.

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Jason ByrnesWebAssist

Glad to hear the problem was resolved.

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