close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Error Message - WADataBridge.mxi is not installed

Thread began 1/21/2013 6:37 pm by gdavis421484 | Last modified 1/24/2013 3:19 pm by Jason Byrnes | 545 views | 5 replies |

gdavis421484

Error Message - WADataBridge.mxi is not installed

I am trying to remove DataBridge 1.1.2 to install vesrion 1.1.3
However when I try to disable or unistall the DataBridge extension, using the Extension Manager I get an error message:

The specified extension 'WADataBridge.mxi' is not installed.

Clicking OK in the error message box just puts me back where I was.

Any suggestions?
I'm using DW CS6 on Windows Vista

I found the file here:
C:\Users\xxxxxxxx\AppData\Roaming\Adobe\Extension Manager CS6\Mxi Flag\Dreamweaver CS6\WADataBridge.mxi

Do you think I need to move or delete it?

How I got here: I tried to uninstall DB 1.1.2 but after waiting over an hour I killed the un-install using Windows Task Manager.
Then when I installed DB 1.1.3 I was in the situation above.

Sign in to reply to this post

Jason ByrnesWebAssist

Yes, try deleting that file, also try recreating the users configuration folder, follow step 12 of the DW Javascript troubleshooting guide:
troubleshoot-javascript-errors-dreamweaver-cs4.html#main_user_config

Sign in to reply to this post

gdavis421484

Still Stuck

Thanks Jason, tried that but I'm still stuck as the problem seems to be with Extension Manager. Have attached a screenshot showing the problem.

I'm now not able to use Databridge or to uninstall or install it using Extension Manager!.

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

gdavis421484

Problem Resolved

The problem was with Adobe Extension Manager - possibly self-inflicted because I killed the Extension Manager Process after waiting for an hour for the DataBridge extension to un-install.

With the help of WebAssist Support and a chat with Adobe Support - it was decided that the best course of action was to un-install then re-install my Adobe Suite.

This I did and all is now well.

I'd like to thank Web assist for their prompt and professional support.

Sign in to reply to this post

Jason ByrnesWebAssist

Glad to hear the problem was resolved.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...