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USPS Shipping Amount Incorrect

Thread began 1/17/2013 5:14 pm by michael378527 | Last modified 1/21/2013 1:14 pm by Jason Byrnes | 1025 views | 8 replies |

michael378527

USPS Shipping Amount Incorrect

The shipping is calculated correctly for a quantity of 1 but for all other quantities the shipping amount is not even close. I have the weight stored in oz's in the database. How can I see what is being sent to USPS and what is being received back. USPS is not able to help without this information.

Except for this all features of the cart have been tested and are working. I have a few things I will need to submit a consultation ticket for which I will do once I have the shipping working.

Thanks,
Michael

I added the following to the confirm.php
<pre>
<?php var_dump($_SESSION);
?>
</pre>

and it shows that the quote from USPS is in fact correct as $4.57. The amount shown on confirm.php is $15.21 which includes the $1.50 per order charge. That means that the calculation done in ecart5.06 is not correct. Below is the dump information:

array(40) {
["HBShopping_Items"]=>
string(217) "1|WAECART|The Co-Creators Handbook|WAECART|The Co-Creators

Handbook|WAECART|handbookthumb.jpg|WAECART|29|WAECART|3|WAECART|22|WAECART|5|WAECART|19|WAECA

RT|3|WAECART|87|WAECART|66|WAECART|3 The Co-Creators Handbook (1)"
["WAEC_ContinueRedirect"]=>
string(36) "/shop/productdetails.php?ProductID=1"
<sensitive info removed>
["HBShopping_USPS_Success"]=>
bool(true)
["HBShopping_USPS_SuccessInt"]=>
bool(false)
["HBShopping_USPS_ResponseCode"]=>
int(1)
["HBShopping_USPS_Quote"]=>
float(13.71)
["HBShopping_USPS_QuoteInt"]=>
int(0)
["HBShopping_USPS_ErrorCode"]=>
int(0)
["HBShopping_USPS_ErrorDescription"]=>
string(0) ""
["HBShopping_USPS_FullRequest"]=>
string(291) "API=RateV4&XML=<RateV4Request USERID=""><Package

ID="1"><Service>MEDIA</Service><ZipOrigination>87715</ZipOrigination><ZipDestination>43358</Z

ipDestination><Pounds>5</Pounds><Ounces>7</Ounces><Container/><Size>REGULAR</Size><Machinable

>True</Machinable></Package></RateV4Request>"
["HBShopping_USPS_FullResponse"]=>
string(398) "<?xml version="1.0"?>
<RateV4Response><Package

ID="1"><ZipOrigination>87715</ZipOrigination><ZipDestination>43358</ZipDestination><Pounds>5<

/Pounds><Ounces>7</Ounces><Container>VARIABLE</Container><Size>REGULAR</Size><Zone>6</Zone><P

ostage CLASSID="6"><MailService>Media

Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt;</MailService><Rate>4.57</Rate></Post

age></Package></RateV4Response>
"
["HBShopping_USPS_FullRequestInt"]=>
bool(false)
["HBShopping_USPS_FullResponseInt"]=>
string(0) ""
}

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Jason ByrnesWebAssist

the information sent to USPS is stored in the full request:

["HBShopping_USPS_FullRequest"]=>
string(291) "API=RateV4&XML=<RateV4Request USERID=""><Package

ID="1"><Service>MEDIA</Service><ZipOrigination>87715</ZipOrigination><ZipDestination>43358</Z

ipDestination><Pounds>5</Pounds><Ounces>7</Ounces><Container/><Size>REGULAR</Size><Machinable

>True</Machinable></Package></RateV4Request>"

the full response is returned in the Full Response variable:
["HBShopping_USPS_FullResponse"]=>
string(398) "<?xml version="1.0"?>
<RateV4Response><Package

ID="1"><ZipOrigination>87715</ZipOrigination><ZipDestination>43358</ZipDestination><Pounds>5<

/Pounds><Ounces>7</Ounces><Container>VARIABLE</Container><Size>REGULAR</Size><Zone>6</Zone><P

ostage CLASSID="6"><MailService>Media

Mail&amp;lt;sup&amp;gt;&amp;amp;reg;&amp;lt;/sup&amp;gt;</MailService><Rate>4.57</Rate></Post

age></Package></RateV4Response>
"


the quote is returned in the HBShopping_USPS_Quote variable:
["HBShopping_USPS_Quote"]=>
float(13.71)


it looks to me like you have the sipping set to One Package for each item ordered, from the cart info, it looks like you have 3 for the quantity of the The Co-Creators Handbook:
4.57 X 3 = 13.71

which is the value stored in the quote.

13.71 + 150 = 15.21


Perhaps you want to ship all items in the same package?

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michael378527

Checked the USPS Server Behavior

Jason,

I just went back into dreamweaver and checked the USPS shipping behavior. I had set the shipping to ship all items in one package and in step 5 of 5 the check box for Packaging is set to one package for the entire order. So there is something not working in the way that wizard stored the response. Is there a value somewhere I can change to make it work?

Michael

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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michael378527

Any other way to make it work?

Jason,

Thank you.

Is there a value I can change to make this work. I want to be able to put the cart in production as soon as possible.

Michael

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michael378527

Any other way to make it work?

Jason,

Thank you.

Is there a value I can change to make this work. I want to be able to put the cart in production as soon as possible.

Michael

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Jason ByrnesWebAssist

I need to take a closer look at things.

that is why i started the incident.

If there where a simple answer, i would have already given it, but I cant tell what is wrong with only the info given here.

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Jared Lui

Same issue here. Please post outcome of ticket.

Jason,

I have the same issue whereas I have all small items shipping in one box.

If I choose:
1 item A that is 0.5 oz it quotes $1.95 (the minimum quote)

If I chose:
3 item A's which is 1.5 oz it quotes $5.85 (not correct)

If I chose :
1 item A 0.5 oz
1 item B 0.5 oz
1 item C 0.5 oz
for a total of 1.5 oz it quotes $1.95 (which is correct)

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Jason ByrnesWebAssist

i'll need to take a closer look at your site:

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

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