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Emails not being received - no errors given

Thread began 1/16/2013 7:29 am by YellowCircleWeb | Last modified 1/18/2013 4:40 pm by YellowCircleWeb | 611 views | 4 replies |

YellowCircleWeb

Emails not being received - no errors given

Hi,

I'm writing a contact us form, as I have done hundreds of other times, but this time I'm not receiving any emails. The page is redirecting correctly, no errors are being shown and we are using valid email addresses. I'm confused, because as far as I can tell I haven't done anything different this time compared to all the other forms I've built that work perfectly.

I've attached the files - I must be missing something. Any help is appreciated.

Attached Files
contactfiles.zip
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Jason ByrnesWebAssist

who is your host?

on the thank-you.php page, add the following code:

php:
<?php @session_start(); var_dump($_SESSION); ?>



this will write the session contents to the page which will contain details about the status email being sent to the SMTP server. This will let you know if the message is being sent to the SMTP server or not. if it is making it to the SMTP Server, there is something on the SMTP server that is causing the message not to be relayed. you would need to access the SMTPO server error logs to find out what that is.

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YellowCircleWeb

Hi Jason,

I did as you suggested and got the following output on the thank-you.php page:

array(10) { ["waue_contact_1_Total"]=> int(0) ["waue_contact_1_Index"]=> int(0) ["waue_contact_1_Remaining"]=> int(0) ["waue_contact_1_Log"]=> string(52) "Sending To: ianh@yellowcircle.co.uk... Success
" ["waue_contact_1_From"]=> string(20) "dcman007@outlook.com" ["waue_contact_1_To"]=> string(23) "ianh@yellowcircle.co.uk" ["waue_contact_1_Subject"]=> string(24) "Enquiry from CTH website" ["waue_contact_1_Body"]=> string(355) " --WAMULTIBREAKWA Content-Type: text/plain Content-Transfer-Encoding: 8bit Dear Sirs, Subject: Test form Testing form Kind regards, Ian --WAMULTIBREAKWA Content-Type: text/html
Dear Sirs,
Subject: Test form
Testing form
Kind regards,
Ian
--WAMULTIBREAKWA-- " ["waue_contact_1_Header"]=> string(332) "MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="WAMULTIBREAKWA" From: dcman007@outlook.com Reply-To: dcman007@outlook.com Return-Path: dcman007@outlook.com X-Sender: dcman007@outlook.com X-Priority: 3 Date: Thu, 17 Jan 2013 16:02:56 +0000 (UTC) Message-ID: <2006784307.0d51d1662739b1597c422e63aac605ce@outlook.com> " ["waue_contact_1_Status"]=> string(7) "Success" }

At the end it says the status is Success - I'm assuming that means the email has been sent. We run our email through Office 365 so I don't have access to the server logs. I've tried sending the form from a diffferent email address than the one specified above too - same result. I'm able to collect email normally from everyone else it's only this form that messages aren't being received from. Is there anything else you could suggest?

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Jason ByrnesWebAssist

did you double check your spam folder? it may be that the email is coming through but is being trapped as spam.

the success message means that UE is passing the email to the SMTP server.

once the message is passed to the SMTP server, it is up to the mail server to relay it to the recipients.

If that relay is failing, theres not really any way to tell why without access ing the mail servers error logs.

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YellowCircleWeb

Yeah I checked spam folders. They weren't in there. I'll try it from another server and see if that makes a difference.

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