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UPS Shipping Issue

Thread began 12/11/2012 10:28 pm by RIPAIR | Last modified 12/12/2012 2:24 pm by Jason Byrnes | 299 views | 1 replies |

RIPAIR

UPS Shipping Issue

You have helped me in the past modify the site because the integrated UPS API could not correctly determine whether the Shipping Address was a residential or commercial address. The Site Owner has a UPS web account and can verify the cost of shipping. The UPS website determines correctly if the address is residential or commercial and bills accordingly. Because of this issue, the site owner gets charged incorrectly and usually not in their favor, and they lose money due to shipping charges. I really wish to add the Shipping and Billing addresses back in to the various pages we modified to compensate for this problem. To compensate for this we also had added a base rate addon to all shipping. This is still a bandaid. This problem is causing me credibility issues with their website. Is there an update to this or how can we fix this?

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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