Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

› WebAssist Forums › Data Bridge › Universal Email › PNG Given a Blue ( #3A54A7 ) Background

PNG Given a Blue ( #3A54A7 ) Background

Thread began 11/11/2012 8:46 pm by simmo515303621 | Last modified 1/31/2013 8:03 am by Jason Byrnes | 1151 views | 5 replies |

11/11/2012 8:46 pm | #1 simmo515303621

PNG Given a Blue ( #3A54A7 ) Background

HI Guys,

I have seen a similar post for an issue with PNG images being uploaded with a black background.

However my issue is giving the images a blue ( #3A54A7 ) background..

I have the following settings

Web images only is active
Format: convert to JPG - Highest Quality ( I have also tried on Keep existing format with the same results.
Rize to fit width ( No background color option is given, but the default is #ffffff )

example can be found here.
products.php?category_id=4

attached is the insert page

Attached Files

products_Insert.zip

11/12/2012 7:24 am | #2 Jason ByrnesWebAssist

JPG Images dont support transparencies, to allow for transparancies, you should convert to PNG or GIF

11/13/2012 4:00 pm | #3 simmo515303621

Originally Said By: Jason Byrnes

JPG Images dont support transparencies, to allow for transparancies, you should convert to PNG or GIF

Still doesnt explain why it given that colour background - it must be stipulated somewhere in the code that it is BLUE. Im sure it can be changed to white

11/14/2012 1:42 pm | #4 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

1/31/2013 12:21 am | #5 simmo515303621

please reopen tickey

hi jason,

this issue was resolved, or so i though.. ticket was Technical Support Ticket # 147645

I have attached the last version of the file you gave me and the image i am currently having issues with.

thanks

Attached Files

file_manipulation.zip

1/31/2013 8:03 am | #6 Jason ByrnesWebAssist

I started a new incident.

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now. Build a store, a gallery, or a web-based email solution.