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email not sending

Thread began 10/23/2012 4:39 pm by mousework50137 | Last modified 10/24/2012 6:53 pm by Jason Byrnes | 3033 views | 13 replies |


email not sending

I have a page


That has a simple contact form on it which seems to be processing correctly as it re-directs to the success page after the submit button is pressed but an email never arrives.

The hosting company is Fasthosts.

I found an article on these forums, showthread.php?t=24866
that suggested adding in some code to line 1 of the page, so I did that and no better.

I have tried changing the smtp server from to but still no email.

I've tried port 25 and port 587, still no email.

Am I missing something simple? When I did a similar form on my Clook hosting account, all went ok.

Can anyone help please? Is this fasthosts again?

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Spent all day on this now, compared a site I did with fasthosts hosting that does send the email and the code at the top of the page mentioned above was not needed, so I have removed.

Still at a loss as to why this email will not sentd though,

Can anyone help please.

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Was it me or a bug in the software I wonder

My client has lost patience with me and put job on hold for now as the show he wanted to promote the site at is tomorrow, and it's now to late to get this finished.
Very frustrating!

It would have been nice to know if the problem was me, or a bug, as I've done these email forms in the past without a problem.

Also the number of times this wizard quits and takes dreamweaver out is very frustrating.

I have now deleted the files.

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Jason ByrnesWebAssist

I'm not able to access the form to investigate.

When emails are not sending, here are a few things that can help diagnose the problem:

1) add the following cade at line 1 to turn on error reporting:



2) Add the following code to output the session details on the success page just before the </body> tag:

<pre><?php var_dump($_SESSION); ?></pre>

this will include information about the email including whether it was passed to the SMTP server.

It's tough to tell why the email is not sending without being able to investigate.

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thanks Jason,
I deleted the files about 10 minutes before you replied/
I'll start again and include the code you have given me.

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many thanks for reply

hi Jason,
I have redone the page, it's

and the confirm page is

I've popped the code onto the two files as per your instruction.

FTP details for this site are on Technical Support Ticket # 146850 if this helps

Thanks so much, if I can get this sorted I may be able to redeem myself with the customer and sort it by the morning for him.


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Jason ByrnesWebAssist

I didn't see the session dump on the confirm page so had to add it.

one thing i see is that there is no email address for the from address:
["waue_coventry_builder_email_1_From"]=> string(55) "F Geo Robinson - Martyn Blair "

Try using only a from address and do not fill in the from name in the settings.

Some SMTP servers will ignore the from email address if the form name is supplied to, which can cause the email to fail being relayed.

further down in the log, i see the following output:
["waue_coventry_builder_email_1_Log"]=> string(46) "Sending To: Success

this tells me the email is being sent to the SMTP server, it is the SMTP server that is not relaying the email, probably because of the From address.

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still no success.

Would a paid support ticket help? I can run to the $49 dollar one, it would be great to get this sorted tonight, today in your case,


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hi, should I open the ticket or can you pass these thread details on and open it,

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Jason ByrnesWebAssist

It seams to be an issue with the SMTP server. I changed the to address to my GMAIL address and the message came through without a problem.

i would suggest contacting the host to have them look into the SMTYP server error logs to see why it is relaying to some email addresses and not others.

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