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Switching to a different payment method, what will happen?

Thread began 10/22/2012 9:35 am by admin140217 | Last modified 10/29/2012 11:10 am by Jason Byrnes | 1830 views | 7 replies |

admin140217

Switching to a different payment method, what will happen?

Hi All,

My client has said they are having trouble with customers not being able to complete a transaction using a payment gateway with authorize.net. I have made sample purchases and have had no trouble.

They would like to switch to PayPal express instead of using authorize.net. Is there anything I need to be concerned about in switching to a different payment method, and what will happen once I switch it from the current payment method?

Thanks

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Jason ByrnesWebAssist

Make sure you have the Correct API Username, Password and signature when making the switch.

the only change you should notice is that the transaction will process through PayPal instead of Authorize.net.

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admin140217

Thanks Jason,

I have one more question, is there a way to include both credit card option and PayPal express so the customer can use one or the other?

Thanks

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Jason ByrnesWebAssist

yes, you can use PayPal Pro for that.

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admin140217

Going in circles with the client

Sorry for all the questions...

Are there other options beside what is listed in the payment methods drop down under settings in the administration?

We are currently using authorize.net as a gateway to the clients PayPal account, would I be able to customize things to go directly to her bank account?

Here's the problem, I believe there is a browser issue involved, the client is telling me that many of her customers are telling her that they aren't able to complete their transactions and are getting kicked off before the purchase is complete. I have tested this myself and IE will sometimes, not always hang, but Firefox performs properly, I have not had an issue in using Firefox for purchases.

I think even switching payment gateways will not solve the problem.

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Jason ByrnesWebAssist

Only the gateways that are listed are supported in Power Store. it is possible to hand code the functionality to process the transaction through other gateways, but that is not something that we can offer support through the forums for, if you would like assistance using another payment gateway, we could help hand code that in a premiere support appointment.

I'm not sure why IE would hang on processing the order, can you send a URL to your site so I can take a look to see if something jumps out at me.

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admin140217

The link to the store is store/

I actually have spoken with Ray and tested a purchase in the store but when I did it I was using Firefox and not IE. The complaint by her customers is that they are not able to complete the purchase and this is all I have to go by but I am assuming it is IE that is giving the trouble because of the successful purchase I made in Firefox.

This is only when adding CC info and checking out, it does not seem to be while navigating the site.

Thanks

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Jason ByrnesWebAssist

I dont see anything obvious in the site that would cause the transaction to fail using IE.

Can you reproduce the failure?

If you can reproduce the failure I could start an incident so we can investigate the issue with you, but in order to troubleshoot, we need to be able to reproduce the problem. It's impossible to find the cause of a problem that cannot be reproduced.

it could be an IE Security issue causing the checkout failure, here are a few additional things to try:

-Clear the browsers cache and delete any saved cookies.

-In IE, click the Tools menu (Icon of a gear in the top right corner) and select Internet Options. On the Privacy tab, click the Advanced button, Check the "Override automatic cookie handling" box, and check the "Always Allow session cookies" box.

- Still on the Privacy tab, click the sites button, have them add your domain to the always allow list

- On the security tab, select Trusted Sites, then click the Sites button and add your domain to the Trusted Sites list. Select restricted sites, and make sure your domain is not on the restricted sites list.

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