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General help search problem

Thread begun 10/18/2012 3:24 am by davegw | Last modified 12/17/2012 9:49 am by Matthew Meling | 2102 views | 4 replies |

10/18/2012 3:24 am | #1 davegw

General help search problem

Whenever I search any WA help document, the following message is displayed:

"Error code: 2001 Message: AppID is not functioning properly. Please refer to the HelpUrl to get more information."

Happens in all browsers

Dave

10/18/2012 10:00 am | #2 Jason ByrnesWebAssist

I have reported this to our webmaster, they will have this updated soon to fix the problem.

12/07/2012 12:34 am | #3 davegw

Hi Jason - I see this has not been fixed yet.
Dave

12/07/2012 10:50 am | #4 Matthew Meling

Hey Dave,

Thanks for bringing this to our attention again. I'm looking into the matter as we speak.

12/17/2012 9:49 am | #5 Matthew Meling

Hey Dave,

We are disabling search in our in-product help for the time being, until we can get a better solution in place.

Thanks again for letting us know about the issue.

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