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Customers not able to checkout Power Store 4.5

Thread began 9/25/2012 11:06 am by admin140217 | Last modified 5/17/2013 2:16 pm by kristina429176 | 579 views | 4 replies |

admin140217

Customers not able to checkout Power Store 4.5

Here is an email from my client:

Half of our customers are having trouble checking out as it does not take their credit card information or kicks them off. I have the same trouble with my credit card when testing it. Is there an update to this feature. Is there anyway to change the check out page so it is not sooo sensitive? I am loosing customers. Since my site went down while building this current site, my internet sales have dropped 75%. I am becoming very concerned about this. I am not recovering as quickly as I had hoped.

I have no clue of what to do about this as this system has been in place now for several months and this is just happening.

The website is store

Help would be appreciated on this!

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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kristina429176

Jason I am having the same issue with one of my powerstores for one of my customers. Periodically a customers transaction is not going through and I have confirmed with authorize.net and they say they do not even see the transaction. It is not an issue of the card being declined, because my customer runs the customers card through on her store credit card and it goes right through. it is not a dollar amount issue becasue it has happened with a $12.00 sale and a $330.00 sale. Immeadiately when it has happened I have run my own card through personally it has cleared for the exact item. Please help.

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Jason ByrnesWebAssist

Originally Said By: kristina429176
  Jason I am having the same issue with one of my powerstores for one of my customers. Periodically a customers transaction is not going through and I have confirmed with authorize.net and they say they do not even see the transaction. It is not an issue of the card being declined, because my customer runs the customers card through on her store credit card and it goes right through. it is not a dollar amount issue becasue it has happened with a $12.00 sale and a $330.00 sale. Immeadiately when it has happened I have run my own card through personally it has cleared for the exact item. Please help.  
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kristina429176

My information is sent in the private message

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