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multiple issues at checkout with ECart

Thread began 9/19/2012 12:53 pm by Brendan | Last modified 9/20/2012 9:58 am by Jason Byrnes | 374 views | 1 replies |


multiple issues at checkout with ECart

Hi guys,

I am having several issues with the checkout system in ECart.

1. Users are being sent to the "checkout_failure" page, however the transaction is still being sent to and processed by So when the user goes back to try and resubmit, they are actually entering a second order.

2. I also have transactions being processed, and not recorded to my database. (an earlier post suggested moving the "store in db" code on the page, I thought I did that, maybe I missed something.)

I have 1000 orders in the last 30 days, and expect that pace to double in the next 30... any help is greatly appreciated.

I have attached the confirm, checkout_success, and checkout_failure pages to help troubleshoot.

I am already a HUGE fan of ECart over go e commerce or other online shopping carts. If we can just get this fixed I would love to give a testimonial or example site to promote ECart and the Super Suite

Attached Files
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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:

If anyone else is experiencing this same issue, please append to this thread.

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