email rciept

I have universal email installed but in the check out wizard it skips the email receipt step?

This happens if you are selecting to use a remote checkout method like Paypal Payments standard.

The email receipt options will only be available when using a local gateway.

using a remote gateway, the gateway will handle sending the receipt

thanks,
this is probably a dumb question, how will i know when i get an order, will the gatway notify me as well?

In your account settings for the gateway, you can configure email alerts to have them send an email when an order is placed.

Hi Jason

I'm in the same boat.

I want to send an email to the customer once they have placed their order - on which page should I add the UE and from where do I get the values needed?

Many thanks
Chris

What gateway system are you using?

in order to send a receipt using Universal Email, you need to be using a Local Checkout method.

When you run the checkout wizard, and you select to use a local checkout method, you will have the option to send a receipt. if you use a remote checkout method, the payment gateway will handle sending the receipt when the transaction is processed.

the reason for this is that remote checkout systems do not process the transaction in real time

Thanks Jason - using WorldPay; it's many years since I set up the site originally and am redesigning it from scratch. I will look at the options on the WorldPay site.

Cheers
Chris

World Pay does not offer a local checkout method, it only offers a remote checkout method.

you will need to let worldpay handle sending the receipts.

Thanks again - will look there.