MySQL Connection Difficulties - Help

If you go to the link below,

index.php

We are getting the error below,

Warning: mysql_pconnect() [function.mysql-pconnect]: Client does not support authentication protocol requested by server; consider upgrading MySQL client in /home/theowl/public_html/TheOwlShop/Connections/localhost.php on line 9

Fatal error: Client does not support authentication protocol requested by server; consider upgrading MySQL client in /home/theowl/public_html/TheOwlShop/Connections/localhost.php on line 9


Below is the current localhost.php page information


<?php
# FileName="Connection_php_mysql.htm"
# Type="MYSQL"
# HTTP="true"
$hostname_localhost = "localhost";
$database_localhost = "theowl_oakridge";
$username_localhost = "theowl_billj";
$password_localhost = "*family01";
$localhost = mysql_pconnect($hostname_localhost, $username_localhost, $password_localhost) or trigger_error(mysql_error(),E_USER_ERROR);
?>

Below is the current global information for the database:

<?php
$WAGLOBAL_Root_URL = "http://theowlclub.org/" ;
$WAGLOBAL_Site_Name = "The Owl Shop" ;
$WAGLOBAL_Address = "5900 West Pioneer Parkway";
$WAGLOBAL_City = "Arlington";
$WAGLOBAL_State = "TX";
$WAGLOBAL_Zip = "76013";
$WAGLOBAL_Country = "US";
$WAGLOBAL_GoogleAPIKey = "ABQIAAAAXafbUiGiRYj0bogExLhVCRT2yXp_ZAY8_ufC3CFXhHIE1NvwkxT5czkOfeMRZCjwJ7_QG4gFmJ1OGQ";
$WAGLOBAL_localRoot = "/";
$WAGLOBAL_remoteRoot = "/";


Please help, we are confused as to how to correct the issue.

It has been a while since I have seen this error, I'm not sure that I have ever encountered it on a Linux type OS. Basically the reason you are getting this error is due to the password hashing algorithm that is used by the newer version of MySQL, it is not compatible with the version that was used when your server was setup.

This is something that I think your host would have to control since the fix is to either update the library files to the newer ones, or adjust your db users password to use the old hashing technique. Here is a link to the MySQL page that details this:

old-client.html

Eric, thank you for your reply, I checked our Linux server and we have the versions below. Any other ideas?

PHP version 4.4.4
MySQL version 4.1.22-standard

The version of MySQL you are running should already be handling this with the newer files. Since the version is so close though it may indicate that there was not a complete upgrade of the MySQL instance on the server. Do you have root access to the MySQL server? If not you will need to contact your host, I think the easiest thing to do would be to update the password for your user to use the old style password that will be compatible with the files being use by MySQL. In the link I posted there is a query that you can execute if you have root access that will do this update of the password for you. If you don't have root access your hosts admin will need to run this for you. Updating the MySQL files to latest should also do the trick, either way your host should be able to handle this for you.