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Launching DataBridge Dialog Disappears

Thread began 9/06/2012 12:49 pm by dlovas275157 | Last modified 12/01/2014 12:27 pm by Jason Byrnes | 460 views | 3 replies |

dlovas275157

Launching DataBridge Dialog Disappears

I have just purchased and installed SuperSuite. I have activated everything with the proper serials.

Problem: If I choose any WebAssist extension item from the menus from within Dreameaver, the dialog window comes up for a second, but then disappears. As a result, I cannot use any extension.

I am using:
Mac OSX 10.6.8
Dreamweaver CS 5.5
Latest SuperSuite
**I am behind a corporate firewall - could this cause this issue?

Please advise how to fix this issue. I have already tried re-installing everything, and dumping the MacCache File a few times.

-Daniel

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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Suggs

Im having the same issues

I too am having this issue... can anyone advise on the fix? I have updated to all the latest versions.
Mac versions 10.9.5 and running Dreamweaver CS6

Thanks

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Jason ByrnesWebAssist

Normally, this happens if the web assist installer does not run to complete the installation.

Close DW, then open the extension manager.

In the extension manager, uninstall the extensions, then install them again.

When you open DW, it should launch the web assist installer. If the WA Installer does not launch, open a php page to force it to start.

After the WebAssist installer completes, make sure to restart DW.

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