getting error when should not be

i have a site that has validation on the checkout page (client side) and i have had 2 reports from customers that the ADDRESS REQUIRED error is coming up - this is the alert for the STREET ADDRESS FIELD. however after reviewing the address the users were using, i cannot figure out why the ADDRESS REQUIRED error was triggered. Im hoping you can help me figure out what is causing the alert.

I CANNOT GENERATE THIS ALERT. i have tried on every laptop and ipad i get my hands on, and every browser. i do not get this error. I used the exact address of the persons reporting the error. The 2 persons reporting the error both stated they were using pcs with Firefox browser (i did not get the version from them).

these are the 2 street addresses
24 Villages Mountain Dr
26 Sulivan Hill Dr

here is the validation code:


<form action="card_confirm.php" method="post" name="ecart_checkout_form" id="ecart_checkout_form" onsubmit="WAValidateEM(document.getElementById('ecart_checkout_form').email,document.getElementById('ecart_checkout_form').email.value,'- Invalid email address',document.getElementById('ecart_checkout_form').email,0,true);WAValidateLE(document.getElementById('ecart_checkout_form').email,document.getElementById('ecart_checkout_form').email2.value,document.getElementById('ecart_checkout_form').email.value,'- Email entries do not match',document.getElementById('ecart_checkout_form').email,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').firstname,document.getElementById('ecart_checkout_form').firstname.value,'- First name required',1,50,'both',document.getElementById('ecart_checkout_form').firstname,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').lastname,document.getElementById('ecart_checkout_form').lastname.value,'- Last Name required',2,50,'both',document.getElementById('ecart_checkout_form').lastname,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').phone,document.getElementById('ecart_checkout_form').phone.value,'- Phone required',9,20,'both',document.getElementById('ecart_checkout_form').phone,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').street1,document.getElementById('ecart_checkout_form').street1.value,'- Address required',2,100,'both',document.getElementById('ecart_checkout_form').street1,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').city,document.getElementById('ecart_checkout_form').city.value,'- City required',2,100,'both',document.getElementById('ecart_checkout_form').city,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').shipping_firstname,document.getElementById('ecart_checkout_form').shipping_firstname.value,'- Shipping First Name required',1,50,'both',document.getElementById('ecart_checkout_form').shipping_firstname,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').shipping_lastname,document.getElementById('ecart_checkout_form').shipping_lastname.value,'- Shipping Last Name required',2,50,'both',document.getElementById('ecart_checkout_form').shipping_lastname,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').shipping_phone,document.getElementById('ecart_checkout_form').shipping_phone.value,'- Shipping Phone required',9,20,'both',document.getElementById('ecart_checkout_form').shipping_phone,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').shipping_street1,document.getElementById('ecart_checkout_form').shipping_street1.value,'- Shipping Address required',2,100,'both',document.getElementById('ecart_checkout_form').shipping_street1,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').shipping_city,document.getElementById('ecart_checkout_form').shipping_city.value,'- Shipping City required',2,50,'both',document.getElementById('ecart_checkout_form').shipping_city,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').shipping_postcode,document.getElementById('ecart_checkout_form').shipping_postcode.value,'- Zip/Postal code required',4,20,'both',document.getElementById('ecart_checkout_form').shipping_postcode,0,true);WAValidateCC(document.getElementById('ecart_checkout_form').cc_number,document.getElementById('ecart_checkout_form').cc_number.value,'- Invalid credit card number','','4:51:52:53:54:55:',document.getElementById('ecart_checkout_form').cc_number,0,true);WAValidateEL(document.getElementById('ecart_checkout_form').cvv,document.getElementById('ecart_checkout_form').cvv.value,'- Credit Card security code required',3,5,'both',document.getElementById('ecart_checkout_form').cvv,0,true);WAValidateRQ(document.ecart_checkout_form.state_province,'- Select a State',document.ecart_checkout_form.state_province,0,true,'select');WAValidateRQ(document.ecart_checkout_form.shipping_state_province,'- Select a Shipping State',document.ecart_checkout_form.shipping_state_province,0,true,'select');WAValidateRQ(document.ecart_checkout_form.order_hear,'- Please let us know how you heard about us.',document.ecart_checkout_form.order_hear,0,true,'select');WAAlertErrors('','',true,document.getElementById('false'),false);return document.MM_returnValue" >

without being able to reproduce the problem, it is impossible to be able to tell what may be causing it.


Where you cant reproduce the problem using the address they are entering, there must be something else they are entering that is trigger ing the problem.

That being said, I don't recommend using Client side validation since it is easily turned of by the user by disabling Javascript in the browser.

instead, i recommend using Server side validation. see the following thread for details on using server side validation with the ecart checkout form:

showthread.php?t=21834