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Orders issues on Cafe Commerce store

Thread began 8/17/2012 6:44 pm by sbinder395848 | Last modified 8/20/2012 11:03 am by Jason Byrnes | 393 views | 1 replies |


Orders issues on Cafe Commerce store

A client tried to order multiple items from the menu on
Before she could enter her CC number she got that message:
"field format error order too large to process"
and the order was never processed.
Question 1: why did this happen. Don't think there is a limit on how many items one can order...
Question 2: The order was not processed, does appeared on the order list on the nourishdinners administration page, which is logical since the payment did not go through, BUT the item are listed in the client's order history on her account!!!!! And this is not the first client it happens with. Sounds like a bug to me.
Thank you for your help.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:

If anyone else is experiencing this same issue, please append to this thread.

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