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Urgent! Checkout error

Thread began 7/20/2012 3:09 pm by jo271221 | Last modified 7/23/2012 5:32 pm by jo271221 | 1214 views | 4 replies |

jo271221

Urgent! Checkout error

I just sent an eBlast out to 5000 people just to find out the product I am promoting is giving a checkout error. Here is the error.
array(45) {
["WAVT_ProductsResults_Errors"]=>
string(0) ""
["WADbSearch1_Products_Category_Results"]=>
string(22) " AND (CategoryID = 51)"
["orderAdd"]=>
string(0) ""
["WA_Store_Cart_Items"]=>
string(411) "979|WAECART|Zija Energy Free Trial Pack ~~ You Pay $1 SH|WAECART|

Zija Energy Trial Pack

|WAECART|-1|WAECART|1|WAECART|0|WAECART|Zija-Energy-Trial_thumb.jpg|WAECART|Zija Energy Trial Pack|WAECART||WAECART|0|WAECART|0|WAECART|1|WAECART||WAECART||WAECART|1|WAECART|0|WAECART|0|WAECART|1 Zija Energy Free Trial Pack ~~ You Pay $1 SH (979)|WAECART|0|WAECART|0|WAECART|0|WAECART|1|WAECART|0"
["WAEC_ContinueRedirect"]=>
string(34) "/products_detail.php?ProductID=979"
["WA_Ecart_Coupon_ID"]=>
NULL
["WA_HTTPS_Redirect"]=>
int(0)
["WAVT_usersLogIn_Errors"]=>
string(0) ""
["UserID"]=>
string(1) "2"
["UserEmailVerified"]=>
string(1) "1"
["UserEmail"]=>
string(25) "info@communityhotline.com"
["UserGroupID"]=>
string(1) "1"
["WAVT_confirm_Errors"]=>
string(0) ""
["eCartCheckoutForm_shipping_Country"]=>
string(2) "US"
["eCartCheckoutForm_shipping_postcode"]=>
string(5) "54810"
["eCartCheckoutForm_shipping_State"]=>
string(2) "WI"
["eCartCheckoutForm_shipping_city"]=>
string(11) "Balsam Lake"
["eCartCheckoutForm_shipping_street2"]=>
string(0) ""
["eCartCheckoutForm_shipping_street1"]=>
string(25) "1853 West Bone Lake Drive"
["eCartCheckoutForm_shipping_fax"]=>
string(0) ""
["eCartCheckoutForm_shipping_phone"]=>
string(14) "(715) 857-6282"
["eCartCheckoutForm_shipping_email"]=>
string(25) "info@communityhotline.com"
["eCartCheckoutForm_shipping_lastname"]=>
string(5) "Jones"
["eCartCheckoutForm_shipping_firstname"]=>
string(6) "Jolene"
["eCartCheckoutForm_country"]=>
string(2) "US"
["eCartCheckoutForm_postcode"]=>
string(5) "54810"
["eCartCheckoutForm_State"]=>
string(2) "WI"
["eCartCheckoutForm_city"]=>
string(11) "Balsam Lake"
["eCartCheckoutForm_street2"]=>
string(0) ""
["eCartCheckoutForm_street1"]=>
string(25) "1853 West Bone Lake Drive"
["eCartCheckoutForm_fax"]=>
string(0) ""
["eCartCheckoutForm_phone"]=>
string(14) "(715) 857-6282"
["eCartCheckoutForm_email"]=>
string(25) "info@communityhotline.com"
["eCartCheckoutForm_lastname"]=>
string(5) "Jones"
["eCartCheckoutForm_firstname"]=>
string(6) "Jolene"
["eCartCheckoutForm_cvv"]=>
string(3) "412"
["eCartCheckoutForm_exp_year"]=>
string(4) "2013"
["eCartCheckoutForm_exp_month"]=>
string(2) "06"
["eCartCheckoutForm_cc_number"]=>
string(16) "this was correct with no spaces"
["WA_Store_Cart_MultipleShipping_Rates"]=>
array(0) {
}
["WA_Store_Cart_MultipleShipping_SelectedRate"]=>
array(0) {
}
["WA_Store_Cart_TaxRate"]=>
float(0.055)
["eCartCheckoutForm_cc_type"]=>
string(4) "Visa"
["WAAuthNet_postedValues"]=>
string(1009) "x_login=6qk39yFrF6&x_tran_key=8L8m93b697X7VuN2&x_version=3.1&x_invoice_num=3d1bhsa4q7kiasvp0megfns1r3&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip=64.33.165.182&x_amount=1.00&x_description=1 Zija Energy Free Trial Pack ~~ You Pay $1 SH (979)&x_line_item=979<|>Zija Energy Free Trial Pack ~~<|>Zija Energy Trial Pack <|>1<|>0<|>YES&x_currency_code=USD&x_card_num=ENTEREDCORRECLTY&x_exp_date=CORRECT&x_card_code=CORRECT&x_email_customer=TRUE&x_tax=0&x_tax_exempt=FALSE&x_freight=1&x_first_name=Jolene&x_last_name=Jones&x_address=1853 West Bone Lake Drive&x_city=Balsam Lake&x_state=WI&x_zip=54810&x_phone=(715) 857-6282&x_fax=&x_email=info@communityhotline.com&x_country=US&x_ship_to_first_name=Jolene&x_ship_to_last_name=Jones&x_ship_to_address=1853 West Bone Lake Drive&x_ship_to_city=Balsam Lake&x_ship_to_state=WI&x_ship_to_zip=54810&x_ship_to_country=US&x_ship_to_phone=(715) 857-6282&x_ship_to_fax=&x_recurring_billing=NO"
["WAAuthNet"]=>
string(482) "3::1::270::Line item 1 is invalid.::::P::0::3d1bhsa4q7kiasvp0meg::1 Zija Energy Free Trial Pack ~~ You Pay $1 SH (979)::1.00::CC::auth_capture::::Jolene::Jones::::1853 West Bone Lake Drive::Balsam Lake::WI::54810::US::(715) 857-6282::::info@communityhotline.com::Jolene::Jones::::1853 West Bone Lake Drive::Balsam Lake::WI::54810::US::0.00::::1.00::FALSE::::0AC11E41174AC038FFE64C6D9CA69DF4::::::::::::::::::::::::::XXXX1136::::::::::::::::::::::::::::::::::::::::(715) 857-6282::"
}

So I removed the ampersands and then the $ sign and still got the line item 1 error. Ideally I wanted to offer this product absolutely free but still require them to complete the checkout process but that did not work either. Currently I have a free product with $1 SH

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jo271221

Attempting to debug NOT working

So now I successfully checked out with the Zija Free Trials Weight Loss and the Wellness, The energy if failing. You can test yourself. The price is $1 with SH which I will be happy to refund you OR send you the free trial. It is good stuff. I REALLY REALLY NEED THIS TO WORK ASAP. PerformanceHorseHotline.com Under Zija free trials, select the Energy Free Trial.

I tried both taxable and nontaxable. I can't figure out the difference in the succesful products and failing. Descriptions are similar, settings are the same.

array(45) { ["WAVT_ProductsResults_Errors"]=> string(0) "" ["WADbSearch1_Products_Category_Results"]=> string(22) " AND (CategoryID = 51)" ["orderAdd"]=> string(0) "" ["WA_Store_Cart_Items"]=> string(373) "979|WAECART|Zija Energy Free Trial Pack|WAECART|
Zija Energy Trial Pack
|WAECART|-1|WAECART|1|WAECART|0|WAECART|Zija-Energy-Trial_thumb.jpg|WAECART|Zija Energy Trial Pack|WAECART||WAECART|0|WAECART|0|WAECART|1|WAECART||WAECART||WAECART|1|WAECART|0|WAECART|0|WAECART|1 Zija Energy Free Trial Pack (979)|WAECART|0|WAECART|0|WAECART|0|WAECART|1|WAECART|0" ["WAEC_ContinueRedirect"]=> string(34) "/products_detail.php?ProductID=979" ["WA_Ecart_Coupon_ID"]=> NULL ["WA_HTTPS_Redirect"]=> int(0) ["WAVT_confirm_Errors"]=> string(0) "" ["eCartCheckoutForm_shipping_Country"]=> string(2) "US" ["eCartCheckoutForm_shipping_postcode"]=> string(5) "54810" ["eCartCheckoutForm_shipping_State"]=> string(2) "WI" ["eCartCheckoutForm_shipping_city"]=> string(11) "Balsam Lake" ["eCartCheckoutForm_shipping_street2"]=> string(0) "" ["eCartCheckoutForm_shipping_street1"]=> string(25) "1853 West Bone Lake Drive" ["eCartCheckoutForm_shipping_fax"]=> string(0) "" ["eCartCheckoutForm_shipping_phone"]=> string(14) "(715) 554-0331" ["eCartCheckoutForm_shipping_email"]=> string(22) "jo@hotlinewebsites.com" ["eCartCheckoutForm_shipping_lastname"]=> string(5) "Jones" ["eCartCheckoutForm_shipping_firstname"]=> string(5) "Jason" ["eCartCheckoutForm_country"]=> string(2) "AF" ["eCartCheckoutForm_postcode"]=> string(5) "54810" ["eCartCheckoutForm_State"]=> string(0) "" ["eCartCheckoutForm_city"]=> string(11) "Balsam Lake" ["eCartCheckoutForm_street2"]=> string(0) "" ["eCartCheckoutForm_street1"]=> string(25) "1853 West Bone Lake Drive" ["eCartCheckoutForm_fax"]=> string(0) "" ["eCartCheckoutForm_phone"]=> string(14) "(715) 554-0331" ["eCartCheckoutForm_email"]=> string(14) "info@jjsbs.com" ["eCartCheckoutForm_lastname"]=> string(5) "Jones" ["eCartCheckoutForm_firstname"]=> string(5) "Jason" ["eCartCheckoutForm_cvv"]=> string(3) "CORRECT" ["eCartCheckoutForm_exp_year"]=> string(4) "CORRECT" ["eCartCheckoutForm_exp_month"]=> string(2) "CORRECT" ["eCartCheckoutForm_cc_number"]=> string(16) "CORRECT" ["WA_Store_Cart_MultipleShipping_Rates"]=> array(0) { } ["WA_Store_Cart_MultipleShipping_SelectedRate"]=> array(0) { } ["WA_Store_Cart_TaxRate"]=> float(0.055) ["UserID"]=> int(94) ["UserEmailVerified"]=> int(0) ["UserEmail"]=> string(14) "info@jjsbs.com" ["UserGroupID"]=> int(1) ["randomConfirm"]=> string(20) "4mVoczHWHj4TBSQJfG2z" ["eCartCheckoutForm_cc_type"]=> string(4) "Visa" ["WAAuthNet_postedValues"]=> string(971) "x_login=6qk39yFrF6&x_tran_key=8L8m93b697X7VuN2&x_version=3.1&x_invoice_num=g77791dc1t62ovs22rmoodkut7&x_test_request=0&x_method=CC&x_type=AUTH_CAPTURE&x_relay_response=FALSE&x_delim_data=TRUE&x_delim_char=::&x_customer_ip=64.33.165.182&x_amount=1.00&x_description=1 Zija Energy Free Trial Pack (979)&x_line_item=979<|>Zija Energy Free Trial Pack<|>Zija Energy Trial Pack <|>1<|>0<|>YES&x_currency_code=USD&x_card_num=4802132445882429&x_exp_date=042013&x_card_code=249&x_email_customer=TRUE&x_tax=0&x_tax_exempt=FALSE&x_freight=1&x_first_name=Jason&x_last_name=Jones&x_address=1853 West Bone Lake Drive&x_city=Balsam Lake&x_state=&x_zip=54810&x_phone=(715) 554-0331&x_fax=&x_email=info@jjsbs.com&x_country=AF&x_ship_to_first_name=Jason&x_ship_to_last_name=Jones&x_ship_to_address=1853 West Bone Lake Drive&x_ship_to_city=Balsam Lake&x_ship_to_state=WI&x_ship_to_zip=54810&x_ship_to_country=US&x_ship_to_phone=(715) 554-0331&x_ship_to_fax=&x_recurring_billing=NO" ["WAAuthNet"]=> string(448) "3::1::270::Line item 1 is invalid.::::P::0::g77791dc1t62ovs22rmo::1 Zija Energy Free Trial Pack (979)::1.00::CC::auth_capture::::Jason::Jones::::1853 West Bone Lake Drive::Balsam Lake::::54810::AF::(715) 554-0331::::info@jjsbs.com::Jason::Jones::::1853 West Bone Lake Drive::Balsam Lake::WI::54810::US::0.00::::1.00::FALSE::::0AC11E41174AC038FFE64C6D9CA69DF4::::::::::::::::::::::::::XXXX2429::::::::::::::::::::::::::::::::::::::::(715) 554-0331::" }

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jo271221

Error

FYI it gives this error
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

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Jason ByrnesWebAssist

the response coming back from Authorize.net is "Line Item 1 is Invalid", this error happens if the cart description or other information passed for the product is either to long or contains invalid characters.

the information being passed for the item is:

x_line_item=979<|>Zija Energy Free Trial Pack<|>Zija Energy Trial Pack&nbsp;&nbsp;<|>




I think the problem is the two non breaking space html entities at the end of the cart description:

Zija Energy Trial Pack&nbsp;&nbsp;



try removing those.

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jo271221

Thanks!

Thanks for your speedy reply! That did the trick.

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