close ad
Databridge V2 with MySQLi support IS Now Available!
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Issue in eCart 5 with Sage Pay/Protx

Thread began 7/09/2012 10:08 am by richard435929 | Last modified 5/12/2014 1:40 pm by Jason Byrnes | 845 views | 3 replies |

richard435929

Issue in eCart 5 with Sage Pay/Protx

Hi there,

When customers from US try to buy a product from the website it gives the following error:

Status: MALFORMED
Status Detail: 3147 : The BillingState field is required.

I saw your thread about eCart 4 but couldn't find any fix/patch for eCart 5.
I'm using VSP Form Implementation.

the website is wifi-d.com

Thanks in advance for your help

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

Steve E

I have the same issue

I am also experiencing this issue, the my site was accepting payments from the US but has recently started generating the same error Sage Pay have advised my client the problem is with the script we are using on the site.

I posted a new thread as I could not find this post last night entitled 'SagePay error affecting US customers' I have attached my files, I assume the problem is the values being submitted for the Delivery and Billing State fields, as the site is live I could do with some guidance on this.

I look forward to any advise you can give.

Thanks in advance

Steve

Sign in to reply to this post

Jason ByrnesWebAssist

you reported this in another thread as well, see my reply in the other thread you started.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...