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Error

Thread began 7/06/2012 10:27 am by tkendrickmail32213 | Last modified 7/06/2012 1:43 pm by Jason Byrnes | 1993 views | 7 replies |

tkendrickmail32213

Error

I am having another shipping error after moving from FedEx to USPS. I have a base rate of $5.00. However, it gives me the below error whether I enter a per item rate or not. Not sure what is up.

Transaction Not Completed


We're sorry

Your transaction could not be completed due to a problem occurring while calculating shipping.

array(62) { ["PS_ActivationError"]=> &string(0) "" ["WADberrSearch1_Admin_Products_Results"]=> &string(81) "ProductID IN (SELECT ProductID FROM ps4_productcategories WHERE (CategoryID = 1))" ["CanInsertReturnPage"]=> &string(32) "products_update.php?ProductID=17" ["products_update_ProductImage"]=> &string(19) "default-product.png" ["products_update_ProductThumb"]=> &string(25) "7-PK-Tea-lights_thumb.jpg" ["products_update_ProductDigitalFile"]=> &string(0) "" ["WA_UploadResult2_errorMessage"]=> &string(16) "No file uploaded" ["WA_UploadResult1_errorMessage"]=> &string(16) "No file uploaded" ["WA_UploadResult3_errorMessage"]=> &string(16) "No file uploaded" ["WADbSearch1_Products_Category_Results"]=> &string(21) " AND (CategoryID = 1)" ["orderAdd"]=> &string(0) "" ["WA_Store_Cart_Items"]=> &string(419) "17|WAECART|7-PK-Tea-lights|WAECART|
What a nice gift! 100% Beeswax tea light candles. They come in a clear box, wrapped with raffia and tag.
|WAECART|0.5|WAECART|1|WAECART|8.95|WAECART|7-PK-Tea-lights_thumb.jpg|WAECART|wmb22|WAECART||WAECART|0|WAECART|0|WAECART|2|WAECART||WAECART||WAECART|1|WAECART|0.5|WAECART|8.95|WAECART|1 7-PK-Tea-lights (17)|WAECART|0|WAECART|8.95|WAECART|0|WAECART|2|WAECART|8.95" ["WAEC_ContinueRedirect"]=> &string(33) "/products_detail.php?ProductID=17" ["WA_Ecart_Coupon_ID"]=> &NULL ["WA_HTTPS_Redirect"]=> &int(0) ["eCartCheckoutForm_country"]=> &string(2) "US" ["eCartCheckoutForm_postcode"]=> &string(5) "29732" ["eCartCheckoutForm_State"]=> &string(2) "SC" ["eCartCheckoutForm_city"]=> &string(9) "Rock Hill" ["eCartCheckoutForm_street2"]=> &string(0) "" ["eCartCheckoutForm_street1"]=> &string(17) "570 Woodberry Rd." ["eCartCheckoutForm_fax"]=> &string(0) "" ["eCartCheckoutForm_phone"]=> &string(14) "(803) 980-6538" ["eCartCheckoutForm_email"]=> &string(22) "tkendrick@atierone.com" ["eCartCheckoutForm_lastname"]=> &string(8) "Kendrick" ["eCartCheckoutForm_firstname"]=> &string(7) "Terence" ["eCartCheckoutForm_cvv"]=> &string(0) "" ["eCartCheckoutForm_exp_year"]=> &string(0) "" ["eCartCheckoutForm_exp_month"]=> &string(0) "" ["eCartCheckoutForm_cc_number"]=> &string(0) "" ["WA_Store_Cart_USPS_Success"]=> &bool(false) ["WA_Store_Cart_USPS_SuccessInt"]=> &bool(false) ["WA_Store_Cart_USPS_ResponseCode"]=> &int(0) ["WA_Store_Cart_USPS_Quote"]=> &int(0) ["WA_Store_Cart_USPS_QuoteInt"]=> &int(0) ["WA_Store_Cart_USPS_ErrorCode"]=> &string(8) "80040b1a" ["WA_Store_Cart_USPS_ErrorDescription"]=> &string(15) "UspsCom::DoAuth" ["WA_Store_Cart_USPS_FullRequest"]=> &string(298) "API=RateV4&XML=ALL297102973208REGULARTrue" ["WA_Store_Cart_USPS_FullResponse"]=> &string(138) "80040b1aUsername exceeds maximum length. UspsCom::DoAuth " ["WA_Store_Cart_USPS_FullRequestInt"]=> &bool(false) ["WA_Store_Cart_USPS_FullResponseInt"]=> &string(0) "" ["AdminLogin"]=> &string(17) "mamaapismellifera" ["SuperAdminLogin"]=> &string(17) "mamaapismellifera" ["WAVT_index_Errors"]=> &string(0) "" ["WAVT_usersLogIn_Errors"]=> &string(0) "" ["UserID"]=> &string(1) "1" ["UserEmailVerified"]=> &string(1) "1" ["UserEmail"]=> &string(22) "tkendrick@atierone.com" ["UserGroupID"]=> &string(1) "1" ["WAVT_usersProfile_Errors"]=> &string(0) "" ["WAVT_confirm_Errors"]=> &string(0) "" ["eCartCheckoutForm_shipping_Country"]=> &string(2) "US" ["eCartCheckoutForm_shipping_postcode"]=> &string(5) "29732" ["eCartCheckoutForm_shipping_State"]=> &string(2) "AL" ["eCartCheckoutForm_shipping_city"]=> &string(9) "Rock Hill" ["eCartCheckoutForm_shipping_street2"]=> &string(0) "" ["eCartCheckoutForm_shipping_street1"]=> &string(17) "570 Woodberry Rd." ["eCartCheckoutForm_shipping_fax"]=> &string(0) "" ["eCartCheckoutForm_shipping_phone"]=> &string(14) "(803) 980-6538" ["eCartCheckoutForm_shipping_email"]=> &string(22) "tkendrick@atierone.com" ["eCartCheckoutForm_shipping_lastname"]=> &string(8) "Kendrick" ["eCartCheckoutForm_shipping_firstname"]=> &string(7) "Terence" }

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Jason ByrnesWebAssist

the response from USPS is:
["WA_Store_Cart_USPS_FullResponse"]=> &string(138) "80040b1aUsername exceeds maximum length. UspsCom:oAuth "


Looks like the USPS Account username you entered is not correct.

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tkendrickmail32213

Shipping Error cont.

I got a username from USPS and entered it.

I also entered the testing servers USPS provided me (along with the default one already in there) ShippingAPITest.dll and ShippingAPITest.dll

Now, I'm getting this error:

We're sorry

Your transaction could not be completed due to a problem occurring while calculating shipping.



Debug Information

Dissable debug mode in your admin settings before going live in order to hide this content.

array(50) { ["PS_ActivationError"]=> &string(0) "" ["WADbSearch1_Products_Category_Results"]=> &string(21) " AND (CategoryID = 1)" ["orderAdd"]=> &string(0) "" ["WA_Store_Cart_Items"]=> &string(419) "17|WAECART|7-PK-Tea-lights|WAECART|
What a nice gift! 100% Beeswax tea light candles. They come in a clear box, wrapped with raffia and tag.
|WAECART|0.5|WAECART|1|WAECART|8.95|WAECART|7-PK-Tea-lights_thumb.jpg|WAECART|wmb22|WAECART||WAECART|0|WAECART|0|WAECART|0|WAECART||WAECART||WAECART|1|WAECART|0.5|WAECART|8.95|WAECART|1 7-PK-Tea-lights (17)|WAECART|0|WAECART|8.95|WAECART|0|WAECART|0|WAECART|8.95" ["WAEC_ContinueRedirect"]=> &string(33) "/products_detail.php?ProductID=17" ["WA_Ecart_Coupon_ID"]=> &NULL ["WA_HTTPS_Redirect"]=> &int(0) ["eCartCheckoutForm_country"]=> &string(2) "US" ["eCartCheckoutForm_postcode"]=> &string(5) "29732" ["eCartCheckoutForm_State"]=> &string(2) "AL" ["eCartCheckoutForm_city"]=> &string(9) "Rock Hill" ["eCartCheckoutForm_street2"]=> &string(0) "" ["eCartCheckoutForm_street1"]=> &string(17) "570 Woodberry Rd." ["eCartCheckoutForm_fax"]=> &string(0) "" ["eCartCheckoutForm_phone"]=> &string(14) "(803) 980-6538" ["eCartCheckoutForm_email"]=> &string(22) "tkendrick@atierone.com" ["eCartCheckoutForm_lastname"]=> &string(8) "Kendrick" ["eCartCheckoutForm_firstname"]=> &string(7) "Terence" ["eCartCheckoutForm_cvv"]=> &string(0) "" ["eCartCheckoutForm_exp_year"]=> &string(0) "" ["eCartCheckoutForm_exp_month"]=> &string(0) "" ["eCartCheckoutForm_cc_number"]=> &string(0) "" ["WA_Store_Cart_USPS_Success"]=> &bool(false) ["WA_Store_Cart_USPS_SuccessInt"]=> &bool(false) ["WA_Store_Cart_USPS_ResponseCode"]=> &int(0) ["WA_Store_Cart_USPS_Quote"]=> &int(0) ["WA_Store_Cart_USPS_QuoteInt"]=> &int(0) ["WA_Store_Cart_USPS_ErrorCode"]=> &string(8) "80040b1a" ["WA_Store_Cart_USPS_ErrorDescription"]=> &string(15) "UspsCom::DoAuth" ["WA_Store_Cart_USPS_FullRequest"]=> &string(289) "API=RateV4&XML=ALL297102973208REGULARTrue" ["WA_Store_Cart_USPS_FullResponse"]=> &string(182) "80040b1aAPI Authorization failure. RateV4 is not a valid API name for this protocol. UspsCom::DoAuth " ["WA_Store_Cart_USPS_FullRequestInt"]=> &bool(false) ["WA_Store_Cart_USPS_FullResponseInt"]=> &string(0) "" ["WAVT_usersLogIn_Errors"]=> &string(0) "" ["UserID"]=> &string(1) "1" ["UserEmailVerified"]=> &string(1) "1" ["UserEmail"]=> &string(22) "tkendrick@atierone.com" ["UserGroupID"]=> &string(1) "1" ["WAVT_confirm_Errors"]=> &string(0) "" ["eCartCheckoutForm_shipping_Country"]=> &string(2) "US" ["eCartCheckoutForm_shipping_postcode"]=> &string(5) "29732" ["eCartCheckoutForm_shipping_State"]=> &string(2) "AL" ["eCartCheckoutForm_shipping_city"]=> &string(9) "Rock Hill" ["eCartCheckoutForm_shipping_street2"]=> &string(0) "" ["eCartCheckoutForm_shipping_street1"]=> &string(17) "570 Woodberry Rd." ["eCartCheckoutForm_shipping_fax"]=> &string(0) "" ["eCartCheckoutForm_shipping_phone"]=> &string(14) "(803) 980-6538" ["eCartCheckoutForm_shipping_email"]=> &string(22) "tkendrick@atierone.com" ["eCartCheckoutForm_shipping_lastname"]=> &string(8) "Kendrick" ["eCartCheckoutForm_shipping_firstname"]=> &string(7) "Terence" }

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Jason ByrnesWebAssist

the USPS Testing server does not support the V4 API, you need to use the production server address.

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tkendrickmail32213

I know, the production server was like this before and it didn't work either. So, USPS told me to use their testing server.

shippingapi.dll

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Jason ByrnesWebAssist

the test server wont work, what is the error when using the production server?

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tkendrickmail32213

Here is the error message with the production server:

We're sorry

Your transaction could not be completed due to a problem occurring while calculating shipping.



Debug Information

Dissable debug mode in your admin settings before going live in order to hide this content.

array(51) { ["PS_ActivationError"]=> &string(0) "" ["WAVT_ProductsResults_Errors"]=> &string(0) "" ["WADbSearch1_Products_Category_Results"]=> &string(21) " AND (CategoryID = 1)" ["orderAdd"]=> &string(0) "" ["WA_Store_Cart_Items"]=> &string(419) "17|WAECART|7-PK-Tea-lights|WAECART|
What a nice gift! 100% Beeswax tea light candles. They come in a clear box, wrapped with raffia and tag.
|WAECART|0.5|WAECART|1|WAECART|8.95|WAECART|7-PK-Tea-lights_thumb.jpg|WAECART|wmb22|WAECART||WAECART|0|WAECART|0|WAECART|0|WAECART||WAECART||WAECART|1|WAECART|0.5|WAECART|8.95|WAECART|1 7-PK-Tea-lights (17)|WAECART|0|WAECART|8.95|WAECART|0|WAECART|0|WAECART|8.95" ["WAEC_ContinueRedirect"]=> &string(33) "/products_detail.php?ProductID=17" ["WA_Ecart_Coupon_ID"]=> &NULL ["WA_HTTPS_Redirect"]=> &int(0) ["WAVT_usersLogIn_Errors"]=> &string(0) "" ["UserID"]=> &string(1) "1" ["UserEmailVerified"]=> &string(1) "1" ["UserEmail"]=> &string(22) "tkendrick@atierone.com" ["UserGroupID"]=> &string(1) "1" ["WAVT_confirm_Errors"]=> &string(0) "" ["eCartCheckoutForm_shipping_Country"]=> &string(2) "US" ["eCartCheckoutForm_shipping_postcode"]=> &string(5) "29732" ["eCartCheckoutForm_shipping_State"]=> &string(2) "AL" ["eCartCheckoutForm_shipping_city"]=> &string(9) "Rock Hill" ["eCartCheckoutForm_shipping_street2"]=> &string(0) "" ["eCartCheckoutForm_shipping_street1"]=> &string(17) "570 Woodberry Rd." ["eCartCheckoutForm_shipping_fax"]=> &string(0) "" ["eCartCheckoutForm_shipping_phone"]=> &string(14) "(803) 980-6538" ["eCartCheckoutForm_shipping_email"]=> &string(22) "tkendrick@atierone.com" ["eCartCheckoutForm_shipping_lastname"]=> &string(8) "Kendrick" ["eCartCheckoutForm_shipping_firstname"]=> &string(7) "Terence" ["eCartCheckoutForm_country"]=> &string(2) "US" ["eCartCheckoutForm_postcode"]=> &string(5) "29732" ["eCartCheckoutForm_State"]=> &string(2) "AL" ["eCartCheckoutForm_city"]=> &string(9) "Rock Hill" ["eCartCheckoutForm_street2"]=> &string(0) "" ["eCartCheckoutForm_street1"]=> &string(17) "570 Woodberry Rd." ["eCartCheckoutForm_fax"]=> &string(0) "" ["eCartCheckoutForm_phone"]=> &string(14) "(803) 980-6538" ["eCartCheckoutForm_email"]=> &string(22) "tkendrick@atierone.com" ["eCartCheckoutForm_lastname"]=> &string(8) "Kendrick" ["eCartCheckoutForm_firstname"]=> &string(7) "Terence" ["eCartCheckoutForm_cvv"]=> &string(0) "" ["eCartCheckoutForm_exp_year"]=> &string(0) "" ["eCartCheckoutForm_exp_month"]=> &string(0) "" ["eCartCheckoutForm_cc_number"]=> &string(0) "" ["WA_Store_Cart_USPS_Success"]=> &bool(false) ["WA_Store_Cart_USPS_SuccessInt"]=> &bool(false) ["WA_Store_Cart_USPS_ResponseCode"]=> &int(0) ["WA_Store_Cart_USPS_Quote"]=> &int(0) ["WA_Store_Cart_USPS_QuoteInt"]=> &int(0) ["WA_Store_Cart_USPS_ErrorCode"]=> &string(8) "80040b1a" ["WA_Store_Cart_USPS_ErrorDescription"]=> &string(15) "UspsCom::DoAuth" ["WA_Store_Cart_USPS_FullRequest"]=> &string(289) "API=RateV4&XML=ALL297102973208REGULARTrue" ["WA_Store_Cart_USPS_FullResponse"]=> &string(179) "80040b1aAuthorization failure. You are not authorized to connect to this server. UspsCom::DoAuth " ["WA_Store_Cart_USPS_FullRequestInt"]=> &bool(false) ["WA_Store_Cart_USPS_FullResponseInt"]=> &string(0) "" }

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Jason ByrnesWebAssist

so the response last time was:
["WA_Store_Cart_USPS_FullResponse"]=> &string(182) "80040b1aAPI Authorization failure. RateV4 is not a valid API name for this protocol. UspsCom:oAuth "


But this time it is different:
["WA_Store_Cart_USPS_FullResponse"]=> &string(179) "80040b1aAuthorization failure. You are not authorized to connect to this server.


this means that USPS needs to update your account to allow it to connect to the production server

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