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Shipping error

Thread began 6/29/2012 3:07 pm by tkendrickmail32213 | Last modified 7/02/2012 4:17 pm by Jason Byrnes | 1298 views | 3 replies |

tkendrickmail32213

Shipping error

The following website index.php has the new version installed to reflect FedEx's new system of handling shipping.

However, we got the following error message when trying to check out:

Transaction Not Completed
We're sorry
Your transaction could not be completed due to a problem occurring while calculating shipping.

Debug Information
Dissable debug mode in your admin settings before going live in order to hide this content.
array(44) { ["orderAdd"]=> &string(0) "" ["WA_Store_Cart_Items"]=> &string(368) "13|WAECART|Baby Bear|WAECART|
This Baby Bear holds 2oz of pure, natural honey. It Bee Deelicious!
|WAECART|0.2|WAECART|1|WAECART|2.95|WAECART|2oz-Baby-Bear_thumb.jpg|WAECART|wmb01|WAECART||WAECART|0|WAECART|0|WAECART|0|WAECART||WAECART||WAECART|1|WAECART|0.2|WAECART|2.95|WAECART|1 Baby Bear (13)|WAECART|0|WAECART|2.95|WAECART|0|WAECART|0|WAECART|2.95" ["WAEC_ContinueRedirect"]=> &string(33) "/products_detail.php?ProductID=13" ["WA_Ecart_Coupon_ID"]=> &NULL ["WAVT_usersLogIn_Errors"]=> &string(0) "" ["UserID"]=> &string(1) "3" ["UserEmailVerified"]=> &string(1) "1" ["UserEmail"]=> &string(32) "rainbowcirclehoneyfarm@gmail.com" ["UserGroupID"]=> &string(1) "1" ["WA_HTTPS_Redirect"]=> &int(0) ["WAVT_confirm_Errors"]=> &string(0) "" ["eCartCheckoutForm_shipping_Country"]=> &string(2) "US" ["eCartCheckoutForm_shipping_postcode"]=> &string(5) "29710" ["eCartCheckoutForm_shipping_State"]=> &string(2) "SC" ["eCartCheckoutForm_shipping_city"]=> &string(6) "clover" ["eCartCheckoutForm_shipping_street2"]=> &string(0) "" ["eCartCheckoutForm_shipping_street1"]=> &string(15) "343 rainbow cir" ["eCartCheckoutForm_shipping_fax"]=> &string(0) "" ["eCartCheckoutForm_shipping_phone"]=> &string(14) "(803) 981-2495" ["eCartCheckoutForm_shipping_email"]=> &string(32) "rainbowcirclehoneyfarm@gmail.com" ["eCartCheckoutForm_shipping_lastname"]=> &string(8) "robinson" ["eCartCheckoutForm_shipping_firstname"]=> &string(1) "c" ["eCartCheckoutForm_country"]=> &string(2) "US" ["eCartCheckoutForm_postcode"]=> &string(5) "29710" ["eCartCheckoutForm_State"]=> &string(2) "SC" ["eCartCheckoutForm_city"]=> &string(6) "clover" ["eCartCheckoutForm_street2"]=> &string(0) "" ["eCartCheckoutForm_street1"]=> &string(15) "343 rainbow cir" ["eCartCheckoutForm_fax"]=> &string(0) "" ["eCartCheckoutForm_phone"]=> &string(14) "(803) 981-2495" ["eCartCheckoutForm_email"]=> &string(32) "rainbowcirclehoneyfarm@gmail.com" ["eCartCheckoutForm_lastname"]=> &string(8) "robinson" ["eCartCheckoutForm_firstname"]=> &string(1) "c" ["eCartCheckoutForm_cvv"]=> &string(0) "" ["eCartCheckoutForm_exp_year"]=> &string(0) "" ["eCartCheckoutForm_exp_month"]=> &string(0) "" ["eCartCheckoutForm_cc_number"]=> &string(0) "" ["WA_Store_Cart_FedEx_Success"]=> &bool(false) ["WA_Store_Cart_FedEx_ResponseCode"]=> &int(0) ["WA_Store_Cart_FedEx_Quote"]=> &int(0) ["WA_Store_Cart_FedEx_ErrorCode"]=> &int(0) ["WA_Store_Cart_FedEx_ErrorDescription"]=> &string(19) "No Packages to Ship" ["WA_Store_Cart_FedEx_FullRequest"]=> &string(2494) " ITE1iv09WgdcAK9n WcwGzwHZYIkprD3BfKk3k1vN2 112659200103996706 crs1000 2012-06-29T13:56:39-05:00FEDEX_2_DAYYOUR_PACKAGING SC29710COUS0 SC29710COUS0 SC29710COUS0 SENDERUS ACCOUNT1 1 1 1 LB 0.2 " ["WA_Store_Cart_FedEx_FullResponse"]=> &string(0) "" }

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Jason ByrnesWebAssist

The Error No Packages to Ship happens if the products that are in the cart do not have a weight.

make sure that the products in your catalog have a weight applied.

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tkendrickmail32213

Weight format

Is this a proper weight format as this is what I have entered into the weight of the item where the error was found? "0.20"


Also, when i went to look into the shipping settings, I noticed that the "edit button" on the "shipping settings" and the "edit" on the "tax settings" do not work.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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