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500 Internal Error

Thread began 6/22/2012 9:50 am by graham.hilton23300449 | Last modified 7/17/2012 9:06 pm by design343795 | 1191 views | 4 replies |

graham.hilton23300449

500 Internal Error

I am receiving this message on trying to view a gallery. All permissions seem to be fine and placed correctly but to no avail!

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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design343795

500 internal error & another gallery has an internal error with additional 404

we have been a client for a long time and have purchased a number of your products but at this point we are having an issue with a gallery on a site www.imagesbygb.com this is the one with internal error as seen here index.php?gallery=1&theme=light
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@imagesbygb.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



--------------------------------------------------------------------------------

Apache/2.2.22 (Unix) mod_ssl/2.2.22 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.imagesbygb.com Port 80.

hope you can shed some light

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Jason ByrnesWebAssist

This usually happens as a result of file permissions issues.

to fix the problem, make sure that all files and folders under the /galleries folder are set to 755 permissions, you can do this in most FTP clients like filezilla by right clicking on the webassist folder in the file panel and selecting the Set File Permissions option, setting the 755 permission level then selecting the option to apply this to "Recurs into subdirectories" -> "Apply to all files and directories"


Also, edit the admin_gallery/common/properties.php file, change the following code:

php:
$GLOBALS['permissions'] = array(

    'dir' => 0777,
    'file' => 0666
);



to:

php:
$GLOBALS['permissions'] = array(

    'dir' => 0755,
    'file' => 0755
);
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design343795

We are doing these cahnges to attempt a fix

Jason thank you We are looking into this now give us a few minutes

Jason again a Huge thank you all working I will contact hosting regarding other domain and check were the issue might be as all else looks good

Thank you for the extra assistance and we are very happy with our purchase of programs and extra licenses Its great to hear that your working on issue with permissions and the aims

Very happy with all your help
Thank you ahaon Julie & Alan

we need to look at other programes in the near future

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