PowerStore 3 Authorize.net

5/04/2012 7:55 am | #1 rob294118

I have a client who changed from using Paypal to Authorize.net.

The transactions are not going through and she swears the Authorize.net info is correct. This is the error:

sorry your transcation did not go through. please return to checkout

5/04/2012 7:59 am | #2 Jason ByrnesWebAssist

add the following code to the checkout failure page after the <body> tag:

php:

<?php  

 if(!session_id()) session_start(); 

 if($WAGLOBAL_Gateway == 1 ) { 

     echo "<p>Direct Pay: <br />"; 

     echo "Full Request: ".(isset($_SESSION["PP_DirectPayment_postedValues"])?htmlentities($_SESSION["PP_DirectPayment_postedValues"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["PP_DirectPayment"])?htmlentities($_SESSION["PP_DirectPayment"]):"n/a")."<br /></p>";  

     echo "<p>Express Authorize <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br />"; 

     echo "<p>Express Process: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"; 

 } 

  

 if($WAGLOBAL_Gateway == 2) { 

     echo "<p>Auth Net: <br />"; 

     echo "Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>"; 

 } 

  

  if($WAGLOBAL_Gateway == 3 ) { 

     echo "<p>Express Authorize: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Auth_Request"])?htmlentities($_SESSION["ECO_Auth_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Auth_Result"])?htmlentities($_SESSION["ECO_Auth_Result"]):"n/a")."<br /></p>"; 

     echo "<p>Express Process: <br />"; 

     echo "Full Request: ".(isset($_SESSION["ECO_Process_Request"])?htmlentities($_SESSION["ECO_Process_Request"]):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION["ECO_Process_Result"])?htmlentities($_SESSION["ECO_Process_Result"]):"n/a")."<br /></p>"; 

  } 

   

 if($WAGLOBAL_Shipping == 1) { 

     echo "<p>UPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_UPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_UPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_UPS_FullResponse"]):"n/a")."<br /></p>";  

 } 

 if($WAGLOBAL_Shipping == 2) { 

     echo "<p>FedEX: <br />"; 

     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_FedEx_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_FedEx_FullResponse"]):"n/a")."<br /></p>";  

 } 

 if($WAGLOBAL_Shipping == 3) { 

     echo "<p>USPS: <br />"; 

     echo "Full Request: ".(isset($_SESSION["WA_Store_Cart_USPS_FullRequest"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullRequest"]):"n/a")."<br />";  

     echo "Full Response: ".(isset($_SESSION["WA_Store_Cart_USPS_FullResponse"])?htmlentities($_SESSION["WA_Store_Cart_USPS_FullResponse"]):"n/a")."<br /></p>";  

 } 

?>

this will show the full request sent to and the full response coming back from the gateway to help troubleshoot.

NOTE: The full request and response will contain sensitive information that should be removed before posting here.

5/07/2012 7:46 am | #3 rob294118

This is what was posted to the page. They tried 3 different credit cards and verified that the cards are fine.

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

5/07/2012 8:12 am | #4 Jason ByrnesWebAssist

the code i gave you will write more than that to the page, if it is not writing more than that, you have either not uploaded the page, or you have added it to the wrong page.

double check that you are adding the code to the correct page and that the upload to the server is working.

5/07/2012 10:19 am | #7 rob294118

This is what is there now. Nothing is being passed it looks like. I attached the php file.

Auth Net:
Full Request: n/a
Full Response: n/a

USPS:
Full Request:
Full Response:

Attached Files

failure.zip

5/08/2012 10:14 am | #8 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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PowerStore 3 Authorize.net

5/04/2012 7:55 am | #1 rob294118