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After download the file could not be opened

Thread began 4/16/2012 11:59 am by dave315749 | Last modified 1/21/2014 9:26 am by Jason Byrnes | 2076 views | 12 replies |

4/16/2012 11:59 am | #1 dave315749

After download the file could not be opened

After uploading a image file using universal email the image shows on the server and it works when viewed in a browser,

when i make a download server behavior and download the image it says the file could not be opened it may be damage or use a file format that preview doesnt recognize.

It does this for png, jpg and gif, it works correctly for a PDF and it opens it correctly, but does not work with excel files , and im guessing other files too,

4/17/2012 5:12 am | #2 dave315749

any one have any ideas?

Any one have any ideas why this would happen?

4/17/2012 8:33 am | #3 Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

5/02/2012 7:45 pm | #4 dave315749

having this problem on a new website,

Im having this trouble with a new website, could you please submit another ticket to get this fixed?

5/03/2012 11:48 am | #5 Jason ByrnesWebAssist

4/29/2013 5:12 am | #6 asnw0764437428

Could not open downloaded file attachments

Hi Jason

Is there a public solution to this issue?, as I am having the same problem viewing images that were uploaded using UE4 and sent direct to mailbox as a file attachment.
Thanks.

4/29/2013 7:27 am | #7 Jason ByrnesWebAssist

In the 2 previous instances of this problem is was being caused by corruption in some of the files. Specifically it was a problem with extra blank lines being added to the web assist helper files on upload.

this is normally caused by the FTP program being used to upload the files using the Binary transfer method instead of using the ASCII transfer method.

1/21/2014 3:39 am | #8 Nico

Same issue

Hi. I am having the same issue but the strange thing is that some pdf files (using extension to download pdf files) download correctly and some don't. Have tested all pdf files locally before uploading and can open sucessfully (not the dowload function but double clicking on them). The same happens with files that are 2,5 MB or 32MB size. I mean it doesn't have to do with file size. Thank you.

PS. It's so strange. I can download correctly pdf files of 25MB and others of 2.5MB crash.
The error I am getting through Acrobat is "There was an error opening this document. The file is damaged and could not be repaired."

1/21/2014 6:24 am | #9 Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

1/21/2014 7:59 am | #10 Nico

info

Originally Said By: Jason Byrnes

I'll need to troubleshoot directly, see the private message section.

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