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Duplicate Contact Submissions

Thread began 4/13/2012 11:08 am by johna1964 | Last modified 7/31/2013 11:57 am by Jason Byrnes | 963 views | 6 replies |

4/13/2012 11:08 am | #1 johna1964

Duplicate Contact Submissions

Hi,

I suddenly began receiving duplicate contact submissions. What do I need to look for to eliminate these duplicate emails?

Thank you!

johna1964

4/13/2012 3:16 pm | #2 Jason ByrnesWebAssist

try changing the time between emails.

in the universal email wizard, click the To button to go to the advanced to screen and Increase the Wait Between sending emails option.

4/13/2012 6:36 pm | #3 johna1964

As always, much thanks!

Have a wonderful weekend!

johna1964

7/31/2013 9:33 am | #4 reggie356178

Originally Said By: Jason Byrnes

try changing the time between emails.

in the universal email wizard, click the To button to go to the advanced to screen and Increase the Wait Between sending emails option.

I'm having a similar problem with clients receiving duplicate emails. I'm sending about 250 emails via looped option using a SQL table of email addresses. Each address receives two emails. I changed my timing settings to this:
$BurstSize = 25;
$BurstTime = 1;
$WaitTime = 2;
It used to be 50,1,1 respectively. Also, either setting seems to work ok with short email lists. Help. Thanks. Files attached.

Attached Files

Email_question.zip

7/31/2013 11:02 am | #5 Jason ByrnesWebAssist

is the SMTP Server an Exchange server?

If so, increase the wait time to prevent the server form becoming overloaded. This is a common issue with exchange servers. increase the wait time to 5 seconds or more if necessary.

7/31/2013 11:43 am | #6 reggie356178

Originally Said By: Jason Byrnes

Ok, I'll increase the wait time more. The server is SMTP btw.

Also, when increasing should I do the math for BurstSize if I alter the WaitTime or does it matter?

7/31/2013 11:57 am | #7 Jason ByrnesWebAssist

SMTP is a transfer protocol, not a server type.

SMTP:
Simple Mail Transfer Protocol

the burst size shouldn't matter, but it doesn't hurt to have the settings match.

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