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Will not accept captcha code

Thread began 3/28/2012 10:17 pm by bryan107833 | Last modified 6/13/2014 10:17 am by Jason Byrnes | 3890 views | 10 replies |

bryan107833

Will not accept captcha code

I have at least two sites in which the Captcha Image will not accept and you just get stuck on "Your security code entry did not match the image." Both of these sites did work and I can not find where the problem is. Ideas? I have attached one of the contact pages.

Attached Files
contact.zip
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Jason ByrnesWebAssist

First, I would test the servers session management to make sure it is saving session information corrcetly using the session test page here:
showpost.php?p=23826&postcount=2

if the session test fails, it is most likely a bad setting in the PHP.ini file for the session.save_path, your host will need to correct that.

if the session test passes, to help troubleshoot, find the following code:

php:
if ($WAFV_Errors != "")  {

    PostResult($WAFV_Redirect,$WAFV_Errors,"contact");
  }




and change it to:

php:
if ($WAFV_Errors != "")  {

    die($WAFV_Errors."<br><pre>".var_dump($_POST)."</pre><br><pre>".var_dump($_SESSION)."</pre>");
    PostResult($WAFV_Redirect,$WAFV_Errors,"contact");
  }




this will write the session contents and post contents to the screen when validation fails to help find the cause of the problem.

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bryan107833

If I am reading this correctly, when the form post it is getting a new captcha image.

array(15) { ["Contact_Name"]=> string(5) "Bryan" ["addblock"]=> string(0) "" ["Email_address"]=> string(28) "bryan@xxx.com" ["seconddblock"]=> string(0) "" ["Phone"]=> string(0) "" ["preferred"]=> string(10) "Choose one" ["Mailing_Address"]=> string(0) "" ["City"]=> string(0) "" ["State"]=> string(0) "" ["Zip"]=> string(0) "" ["Hear"]=> string(0) "" ["Comments"]=> string(14) "test webassist" ["Security_code"]=> string(5) "h6MzN" ["Security_imagebutton_x"]=> string(2) "59" ["Security_imagebutton_y"]=> string(2) "13" } array(2) { ["captcha_1"]=> &string(5) "999ZK" ["WAVT_contact_Errors"]=> string(0) "" } ,4

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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bryan107833

I seem to be having this problem again on a different account. The really strange part is that I have it working in a test folder (mainsite.com/test/) but it will not work in the main site. I have triple checked all of the files were uploaded etc but can not seem to find the problem. Can you please take a look at this page and see if you can tell why it is not accepting the Captcha Image? Link in private. Thank you. Bryan


... I have just again recopied every file that I think could even remotely be associated with this form from the test folder (the one that works) to proper folder and still the Captcha will not be accepted.

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Jason ByrnesWebAssist

no way to tell just be seeing the page in the browser. in the private section, can you provide ftp login details so I can access the file directly to troubleshoot.

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bryan107833

Did you see I added the credentials above before I saw your response. Thanks.

Not sure if this is important but I had an older version of this form that stopped working yesterday after a long time in this same main directory which is what prompted my deciding to simply redo this page... I just didn't realize that the problem was seemingly deeper than the old form. Thanks.

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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bryan107833

I am available right now for awhile if possible. Number below

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bryan107833

In the end it was the php.ini file in the root directory that was keeping the page from seeing the session variable. I have disabled the php.ini file and things are again working. I am not sure if I need this php.ini file or not and if I do what to edit before going live. If you have any thoughts on this I have attached the disabled file. Thanks for all your continued help. Some what strange how the forms had worked for years and nothing seemed to change but this file suddenly started causing this issue..

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