Authorize.net Transaction Not Completed

Hi

I have a page setup for purchasing tickets with some drop down options. The information adds to the cart correctly, but then when I go thru the checkout process it gives me the error on the completion page.

Is there an issue with my page to add the info or can I get the reason for the transaction not complete.

thx
Eric

Sorry, forgot the page file.

What is the error you get?

On which page do you get the error, what is the name of "the completion page"?

it's hard to diagnose a problem with out specifics like the error message.

Here is the error:

Transaction Not Completed
We're sorry
Your transaction could not be completed.

checkout_failure.asp

THis is on the the checkout failed page. We have several other pages where the cart is working and the actual page submitted has a few add to cart functions that work.

I have some columns that I added to the cart like option1, option2, option3, option4 and I am wondering if that is the problem.

thx
Eric

add the following code to the failure page to write the request being sent to and the response coming back from authorize.net:

<?php

     @session_staat();

     echo "<p>Auth Net: <br />"; 

     echo "Full Request: ".(isset($_SESSION['WAAuthNet_postedValues'])?htmlentities($_SESSION['WAAuthNet_postedValues']):"n/a")."<br />"; 

     echo "Full Response: ".(isset($_SESSION['WAAuthNet'])?htmlentities($_SESSION['WAAuthNet']):"n/a")."<br /></p>"; 

 } 

?>

Note, the full request and full response will contain sensitive info that should be removed before posting here.

Hi Jason - do I need to put this in the head section or at the bottom of the HTML?

thx
e

Sorry I need the VBscript code for .ASP

thx!
Eric

on the bindings panel, click the plus button. Select eCart _ >Checkout -> Local Checkout response. from the gateway list select Authorize.net.

add the full request and full response binding to the body section of the failure page.

Thanks Jason!

Here is the response:
3::1::270::Line item 1 is invalid.::::P::0::520331904::1 Pedal::30.00::CC::auth_capture::::Virginia::Scully::::2108 Medway::Charleston::SC::29412::::

I see Line item 1 is invalid, but I am not sure what that is referring to. Here is the code for the add to cart section.

<form name="Membership_6_ATC_36" method="POST" action="<%=cStr(Request.ServerVariables("SCRIPT_NAME"))%><%=WA_eCart_IIf((Request.ServerVariables("QUERY_STRING") <> ""), "?" & Request.ServerVariables("QUERY_STRING"), "")%>">
<input type="hidden" name="Membership_6_ID_Add" value="36" >
<input type="hidden" name="Membership_6_Name_Add" value="Pedal & Power House Tour Member" >
<input type="hidden" name="Membership_6_Quantity_Add" value="1" >
Tour Time
<select name="Membership_6_option1_Add">
<option value="8:30am" selected>8:30am</option>
<option value="8:45am">8:45am</option>
<option value="8:50am">8:50am</option>
</select>
<br>
Sandwich Selection
<select name="Membership_6_option2_Add">
<option value="Turkey" selected>Turkey</option>
<option value="Ham">Ham</option>
<option value="Veggie">Veggie</option>
</select>
<br>
Allergies, diet restrictions
<input type="text" name="Membership_6_option3_Add" value="n/a">
<br>
<input type="hidden" name="Membership_6_option4_Add" value="" >
<input type="submit" value="Add to Cart" name="Membership_6_ATC">
<input type="hidden" name="Membership_6_Price_Add" value="30" >
</form>

to be able to determine the cause of the response, i need to also see the full request.

the full request will contain the item information that is causing the problem.