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HTML Editor 3 Upgrade Issues

Thread began 2/29/2012 9:29 am by andrew-hopkins67159 | Last modified 3/19/2012 5:24 pm by biz295654 | 2460 views | 20 replies |

andrew-hopkins67159

HTML Editor 3 Upgrade Issues

1. Styles menu does not include custom styles (See attached)
2. Browsing the image library displays the following without any css styling (See Attached)

Page is located within following structure /admin/folder/

Worked fine in previous version 2.0.2

Dreamweaver CS5.5 Mac OSX 10.6.8

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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biz295654

I'm seeing similar issues. Nothing is working within the editor box. Text size can't be changed, linked, etc. Opening the link box, sometimes it is behind the editor box, sometimes in front, but I can't close it or use it. If I type in the link and hit a hard return, the link does work but the cancel or ok buttons don't work.

I've uninstalled and reinstalled, dumped the .dat file.

The only item that preceded the upgrade to h3 was updating security assist. I have not yet installed the new extender.

This is in Safari and Firefox, not IE9.

Any thoughts, most appreciated. Perhaps a sequence of installing Security assist, then html 3?

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biz295654

More information: I redid the html 3 on a new domain and didn't see these problems. I'll strip down the problematic site and try again.

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biz295654

Very weird. I stripped out all the webassist products from the problem domain, redid the html editor and still seeing the issues.

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biz295654

I added this to the update page:

<?php
error_reporting(E_ALL);
ini_set('display_errors','on');
?>

But it didn't give up an errors.

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biz295654

My troubleshooting steps:

I uninstalled Security Assist, which is the only extension that had been updated before issues began.

I uninstalled HTML Ed 3.

I deleted all WA files/folders from domain with the problem.

I deleted the .dat file.

I reinstalled HTML Ed3.

Redid the Webassist page, redid the HTMLEd3 content area.

No change in Safari, Firefox (Mac) or on IE 9.

What else can I try?

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biz295654

I restarted DW, just as a hail mary, and got an error message. Unable to find file WA_stieToolsVA.htm in the config folder.

Could this be related? If so, how to fix?

thx

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biz295654

I think I have an answer... rename config file. Testing theory now.

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biz295654

Very frustrated. That didn't fix it either.

So why one domain and not another. What could possibly be different? Same server.

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