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Your email address could not be found in our records. Please ts. Please try again.

Thread began 2/28/2012 5:48 pm by Vkatona | Last modified 2/29/2012 1:33 pm by Vkatona | 1699 views | 2 replies |

Vkatona

Your email address could not be found in our records. Please ts. Please try again.

Hi,

I am not sure what is the issue here. Could you advice. I have the email address in the database and I can log in with it but does not let me reset it because "Your email address could not be found in our records. Please try again.". Please advice. What is wrong here?

Thanks,

Victor

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Jason ByrnesWebAssist

in the server behavior panel, double click the Email Password server behavior, on the email server tab, make sure you have entered a valid SMTP Server address and port.

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Vkatona

Thanks ...

Hi,

It worked. I was overlooking this field and put the domain name instead of the email server address.

Thanks again,

Victor

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