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Please tell us how you fixed the problem.

Thread began 2/22/2012 3:39 pm by mick106153 | Last modified 2/25/2012 1:58 pm by biz295654 | 609 views | 2 replies |

mick106153

Please tell us how you fixed the problem.

When searching for answers to problems I may be having with any of your products I often run into the following roadblock.
I'm currently trying to figure out why PowerGallery isn't displaying any images, so I've been searching through the relevant support files and ran across this post
"Images not Loading"
showthread.php?t=24901

only to discover as is often the case that the person searching for the answer found a solution on their own without following up with an explanation of the procedure they used to fix the problem.
The usual response from WebAssist is "glad to hear it's working".

Well I'm glad too, but that post helps me not at all.

Would it be too much to ask that the powers that be ask the users of the forum to provide this kind of information in the general rules of use. And rather than "glad to hear it's working" how about "Please tell me how you did it so other people can benefit as well"

Yours
Mick

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mick106153

The problem that precipitated this post has been fixed. You can check here
showthread.php?t=25165
to see how I finalized it.

Mick

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biz295654

I agree and I try to share anything that I have learned. If everyone would do that, I'm sure Jason, et all, wouldn't have to keep repeating the solutions. :-)

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