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Multi function form submit works for some, blank screen for others.

Thread began 2/17/2012 10:38 am by Dennis | Last modified 2/23/2012 2:07 pm by Dennis | 729 views | 4 replies |

Dennis

Multi function form submit works for some, blank screen for others.

Hi,

My photo submission form works (redirected to thank you page) for me with IE9 but other IE9 & IE8 users get a totally blank screen upon clicking submit.

Primarily WADA server behaviors and used a suggestion I had read here to control an upload limit. Besides a file upload and number validation server behaviors, I insert a record in one table and update a 2nd table with the upload limit count and then send an email with form details.

I don’t have a URL because the page is restricted to club members, however if it would help troubleshooting I can temporarily remove the restriction.

Attached is the page, any help will be appreciated.

Attached Files
photo_submission.zip
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Jason ByrnesWebAssist

a blank screen means a php error is occurring but error reporting is turned off.


add the following code at line 1 to turn error reporting on:

php:
<?php

error_reporting
(E_ALL);
ini_set('display_errors','on');
?>




once we know the error, we can begin troubleshooting the cause.

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Dennis

Thanks Jason,

I added the code as you suggested, but the next two submissions seemed to go through. The problem has been very sporadic.

One thing I have noticed is the file upload folder on the server contains a lot of files with long hex filenames such as dbfcb832aa15b2efb4b35260dd1f9bcf_tmp.JPG. The latest few seemed to coincide with the times the form has failed. This makes me think many people are having the form failure and not notifying me.

Dennis

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Jason ByrnesWebAssist

a note on the form to notify you of any errors would be helpful.

to be able to troubleshoot the problem, we need to be able to reproduce it, without being able to reproduce it, it's pretty much impossible to tell what is wrong.

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Dennis

Thanks Jason,

I understand the need for more information to diagnose the problem.

Dennis

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