close ad
Important WebAssist Announcement
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues


problem adding images to Long Description

Thread began 1/23/2012 7:49 am by Marleen | Last modified 1/23/2012 11:04 am by Jason Byrnes | 689 views | 1 replies |


problem adding images to Long Description

I get an internal server error 500 when trying to load images from the server into the Long Description. The error log says:

PHP Warning: require_once() [<a href='plugins/function.require-once'>function.require-once</a>]: open_basedir restriction in effect. File(../../../../Connections/PowerStoreConnection.php) is not within the allowed path(s): (/var/www/vhosts/*****.**/httpdocs:/tmp) in /var/www/vhosts/*****.**/httpdocs/webassist/kfm/configuration.php on line 1

...and then some.

This suddenly started, it never used to happen, and as far as I'm aware I haven't changed anything.

Hope you can help with this. Thanks!

Sign in to reply to this post

Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:

If anyone else is experiencing this same issue, please append to this thread.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question





Ease of use


security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...