PowerStore 4.5 Checkout Error

This is the error message we get when we try to run a transaction. It errors out in Google Chrome but just sits there spinning in IE9.


This webpage has a redirect loop

The webpage at checkout_failure.php has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Here are some suggestions:
• Reload this webpage later.
• Learn more about this problem.

Error 310 (net::ERR_TOO_MANY_REDIRECTS): There were too many redirects.

try changing line 2-5 of the checkout_failure.php page:

if (!empty($_SERVER['HTTPS'])) {

  header("location: http://".$_SERVER['SERVER_NAME'].$_SERVER['REQUEST_URI']);

  die();

}

to:

/*if (!empty($_SERVER['HTTPS'])) {

  header("location: http://".$_SERVER['SERVER_NAME'].$_SERVER['REQUEST_URI']);

  die();

}*/

Made the change to checkout failure script and now I receive an error on the confirm.php page. IE9 only tells me that either the website is under maintenance or it has a programming error.

Thoughts?

add the following code at line 1 of the confirm page to turn error reporting on and try in a different browser than IE 9, it may give more info:

<?php

error_reporting(E_ALL);

ini_set('display_errors','on');

?>

$blockMainMenu = true; $blockSideMenu = true; require_once('webassist/themes/theme_open.php'); $WAIncludeContent = new WA_Include(__FILE__); ?> Warning: main(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for '-5.0/no DST' instead in E:\Inetpub\wwwroot\nextacoustics.com\html\confirm.php on line 11 Fatal error: Class 'WA_Include' not found in E:\Inetpub\wwwroot\nextacoustics.com\html\confirm.php on line 11

it looks like you have misplaced an opening or closing php tag when adding the error reporting code which is causing other errors.

the main error is:
Warning: main(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/New_York' for '-5.0/no DST'

this is happening because the date.timezone is not set in the php.ini file on the server, this needs to be set.
it should look something like:

date.timezone = America/New_York


you may have to contact your host to have them correct the date timezone setting.

I cut and pasted the error script into line 1 of the confirm.php and in testing I'm getting the following error:

$blockMainMenu = true; $blockSideMenu = true; require_once('webassist/themes/theme_open.php'); $WAIncludeContent = new WA_Include(__FILE__); ?> Fatal error: Class 'WA_Include' not found in E:\Inetpub\wwwroot\nextacoustics.com\html\confirm.php on line 11

I did have our server site work on the time/date issue and they say the server successfully accepted the new php.ini changes so hopefully that's not an issue anymore.

Any thoughts on the error above?

there is a misplaced opening or closing php tag. that is not an error, it is php code.

send a copy of the page so I can see the code to determine the cause.

I pulled the error reporting code from confirm.php and I'm actually getting through to the checkout_failure page saying transaction cannot be completed now. So I added the error reporting code to the checkout_failure page at line 1 and here is the error:

/*if (!empty($_SERVER['HTTPS'])) { header("location: http://".$_SERVER['SERVER_NAME'].$_SERVER['REQUEST_URI']); die(); }*/ require_once('webassist/themes/theme_open.php'); $WAIncludeContent = new WA_Include(__FILE__); ?>
Transaction Not Completed

We're sorry

Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed

Notice: Undefined variable: WAGLOBAL_Debug_Mode in E:\Inetpub\wwwroot\nextacoustics.com\html\checkout_failure.php on line 44
Please return to checkout and try again, or contact us.

Notice: Undefined variable: _SESSION in E:\Inetpub\wwwroot\nextacoustics.com\html\checkout_failure.php on line 63 Notice: Undefined variable: WAIncludeContent in E:\Inetpub\wwwroot\nextacoustics.com\html\webassist\themes\theme_close.php on line 3 Fatal error: Call to a member function Initialize() on a non-object in E:\Inetpub\wwwroot\nextacoustics.com\html\webassist\themes\theme_close.php on line 3

Does that tell you anything worthwhile?

again, that's not really an error, it's hp code. it means there is a missing php tag somewhere.


send a copy of the page and I can tell you where the tag is missing from.