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UPS Shipping suddenly stopped working

Thread began 1/06/2012 5:31 pm by Dave Buchholz | Last modified 1/09/2012 10:08 am by Dave Buchholz | 708 views | 2 replies |

Dave BuchholzBeta Tester

UPS Shipping suddenly stopped working

One of my sites which has been working quite happily for several months is suddenly experiencing a problem with UPS shipping

The following code:

<?php echo $_SESSION["eCart1_UPS_Quote"]?"Your cards will cost $".number_format(($_SESSION["eCart1_UPS_Quote"] + 5), 2, '.', ',') ." to ship to the location given":"There was an error trying to get a cost for your shipping, UPS reported: ".$_SESSION["eCart1_UPS_ErrorDescription"]. ' <br>Full Request ' .  $_SESSION["eCart1_UPS_FullRequest"] . ' <br>Error Code ' . $_SESSION["eCart1_UPS_ErrorCode"] . ' <br>Error Description ' . $_SESSION["eCart1_UPS_ErrorDescription"] . ' <br>Full Response ' . $_SESSION["eCart1_UPS_FullResponse"]; ?>

returns the following:

There was an error trying to get a cost for your shipping, UPS reported:
Full Request: *account details removed*Rating and Service1.0001Raterate01WV9824
San BernardinoCA92408US
Spring CityPA19475US
Error Code: 0
Error Description:
Full Response: Rating and Service1.00011Success03Account authentication is required to be completed to get negotiated rates.Your invoice may vary from the displayed reference ratesLBS8.0USD11.50USD0.00USD11.50USD11.50USD0.00USD11.508.0LBS8

the $_SESSION["eCart1_UPS_ErrorDescription"] is empty hence the gaps

any ideas why ups has suddenly started failing ?


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Jason ByrnesWebAssist

the error suggests that the UPS account is not Authenticated.

On 1/2/1012, UPS made changes to the account authentication process, according to the info on their site, accounts that hAve already beed authenticated should not be effected, but it looks like your account authentication may have been. you may need to re-authenticate your UPS account.

see the following page for more details:

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Dave BuchholzBeta Tester

Thanks Jason, I have passed the link onto the client.

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