HTML2Image.exe has stopped working

When opening the SecurityAssist panel I get the error "HTML2Image.exe has stopped working" Close program.

When I close the program (leaving dreamweaver open) everything seems working normal, just, there is no preview, instead, there is a text to click for preview

I have several websites in my dreamwaever CS 5.5 and I have the problem with two of them, on the other sites I don't have this problem, this within the same session of dreamweaver.

I already tried deleting de securityassist subfolder and all the different files that are made, but the problem stays

Any idea where to look?

Thanks

please send a screen shot in a zip archive of the extension manager showing the extensions that are installed and the versions.

These are my extentions.

I removed the iRite editor for my old asp sites, the problem stayed

I removed all the files of my website just one untitled empty page and my mySql connection string, the problem stayed.

your screen shot shows that you have iRite 1 installed, iRite 1 is not supported in DW CS5, and it cannot be installed at the same time as HTML Editor 3.

Uninstall HTML Editor and iRite, then reinstall HTML Editor.

I removed all extentions, dowloaded the most recent version and reinstalled the html editor and security-assist

The problem is the same.

It is as if there is some hidden cache-data, maybe in the site-file .ste corrupted

After installing, it worked for a month and suddenly i had the error
Didn't install anything else, error occured.

Maybe after I changed the path from relative to site root, to relative to document. I needed the require_one instruction instead of the virtual instruction to define the path.

these are my settings


<?xml version="1.0" encoding="utf-8" ?>
<site SitePrefVersionMajor="11" SitePrefVersionMinor="2">
<localinfo sitename="www.*********.be" ftporrdsserver="FALSE" mediaqueryfile="" localroot="C:%5C********s%5C********%5C" assetfolder="C:%5C**********%5C**********%5CSpryAssets%5C" imagefolder="C:%5C***********%5C**********%5C***********%5CImages%5C" spacerfilepath="" refreshlocal="TRUE" rewritedocrellinks="FALSE" cache="TRUE" httpaddress="http://www.********.be/" relativeTo="DOCUMENT" caseSensitiveLinks="FALSE" curserver="webserver"/>
<designnotes usedesignnotes="FALSE" sharedesignnotes="FALSE"/>
<sitemap homepage="" pagesperrow="200" columnwidth="125" showdependentfiles="FALSE" showpagetitles="FALSE" showhiddenfiles="FALSE"/>
<fileviewcolumns sharecolumns="FALSE">
<column name="Local%20Files" align="left" show="TRUE" share="FALSE" builtin="TRUE" localwidth="158" remotewidth="180"/>
<column name="Notes" align="center" show="FALSE" share="FALSE" builtin="TRUE" localwidth="36" remotewidth="36"/>
<column name="Size" align="right" show="TRUE" share="FALSE" builtin="TRUE" localwidth="40" remotewidth="-2"/>
<column name="Type" align="left" show="TRUE" share="FALSE" builtin="TRUE" localwidth="60" remotewidth="60"/>
<column name="Modified" align="left" show="TRUE" share="FALSE" builtin="TRUE" localwidth="102" remotewidth="102"/>
<column name="Checked%20Out%20By" align="left" show="TRUE" share="FALSE" builtin="TRUE" localwidth="-1" remotewidth="-1"/>
</fileviewcolumns>
<serverlist>
<server servermodel="PHP%20MySQL" servertype="remoteServer" weburl="http://www.********.be/" connectionsmigrated="FALSE" serverobjectsversion="1" defaultdoctype="HTML" accesstype="ftp" host="ftp.********.be" remoteroot="" name="www.********.be" maintainSyncInfo="TRUE" autoUpload="FALSE" user="*******" pw="*******" savePW="TRUE" enablecheckin="FALSE" checkoutname="" checkoutwhenopen="TRUE" emailaddress="" usefirewall="FALSE" usepasv="TRUE" useSFTP="FALSE" useFTPS="FALSE" useImplicitFTPS="FALSE" encryptOnlyCommandChannel="FALSE" authenticationMode="TRUSTED_CERTIFICATE" useIPv6="FALSE" useftpoptimization="TRUE" usealternaterename="FALSE" pathNameCharacterSet="Windows-1252"/>
<server servermodel="PHP%20MySQL" servertype="testingServer" weburl="http://www.*******.be/" connectionsmigrated="FALSE" serverobjectsversion="1" defaultdoctype="HTML" accesstype="ftp" host="ftp.********.be" remoteroot="" name="www.********.be2" maintainSyncInfo="TRUE" autoUpload="FALSE" user="***********" pw="***********" savePW="TRUE" enablecheckin="FALSE" checkoutname="" checkoutwhenopen="TRUE" emailaddress="" usefirewall="FALSE" usepasv="TRUE" useSFTP="FALSE" useFTPS="FALSE" useImplicitFTPS="FALSE" encryptOnlyCommandChannel="FALSE" authenticationMode="TRUSTED_CERTIFICATE" useIPv6="FALSE" useftpoptimization="TRUE" usealternaterename="FALSE" pathNameCharacterSet="Windows-1252" testsvrbinaccesstype="none"/>
</serverlist>
<cloaking enabled="FALSE" patterns="FALSE">
<cloakedfolder folder="dw_php_codehinting.config"/>
<cloakedpattern pattern=".fla"/>
<cloakedpattern pattern=".psd"/>
</cloaking>
<contributorintegration enabled="FALSE"/>
</site>

this is the detail of the error

Problem Event Name: BEX
Application Name: HTML2Image.exe
Application Version: 0.0.0.0
Application Timestamp: 460b4cc2
Fault Module Name: ATL.DLL
Fault Module Version: 3.5.2284.0
Fault Module Timestamp: 4a5bd97a
Exception Offset: 00001a41
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.18.10
Locale ID: 2067
Additional Information 1: e140
Additional Information 2: e14019bbcb21bc9b6cb8a81daa80dd15
Additional Information 3: f451
Additional Information 4: f45110f34d3ba84424ab7e32d0444fb2

Also tryed clearing the dreamweaver cache file, same problem
maybe the security assist preset files got corrupted. don't find them to delete

I looked further into the problem and it seems to happen only with some presets I made myself and not with the standard webassist presets.

Where can I delete my presets?

Reinstalling didn't help to delete them.

to delete presets, open the preset manager.

Go to Insert -> Webassist -> Preset Manager. From the product select list, select the product and preset type, then select the preset name and click the delete button.