universal e mail running slowly

We have a problem where a script is runing but takes 10 minutes to send out 115 e Mails. The Sleep between mails is not set to any value

Any ideas please

In the to section of the universal email behavior, what is the Wait option set to? what is the Send Maximum of option set to? what is the Emails every _ minutes option set to?

Hi Jason

Wait is set to 0 seconds between e mails

Send Maximum is set to 300 every 1 minute

The server guys have looked at it as it was fine a week ago. I have complained as it must be something changed ( and not from our end )

The server guys say


Hi John,

This is something to do with PHP and how its handled on Windows. We've never seen it before and we've spent days now trying to resolve it with no luck. No changes have been made server-side and you say none code side, so we are at a total loss.

I suggest now you treat this as a new script with a code problem and attempt to deduct where the issue lies.

To do this, I would recommend you start by splitting up the recipients into smaller groups of 10 and see if one block runs slower than the others. That way we maybe able to isolate an individual group of email addresses. At that point we can split the bad group and try to isolate the problem addresses. It maybe that just a certain domain is causing the blockage. This seems likely as it must be outside of our server and your code since no changes have been made.

Please proceed with this plan and give us an update.

Best regards,
Jake Madders

I have created a support ticket so we can look into this issue further.

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