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Options & shipping cost not written to database

Thread began 12/06/2011 11:31 am by nancy268153 | Last modified 12/07/2011 8:10 am by nancy268153 | 556 views | 2 replies |

nancy268153

Options & shipping cost not written to database

I'm afraid that I cannot find any other threads with this issue?

I am just setting up the PowerStore 4.5 for the first time having upgraded from PS3

When I purchase an item I have the following problems:


  • From Paypal, the emails include the options correctly but do not have the shipping and handling entered in the amount column. However, the total is correct.



  • In the email from PS4 do not show any options, nor does it show any shipping cost and the total is incorrect as the shipping has not been added.
  • when I go into the admin and look at the order there are no options or shipping amounts and the total is incorrect again without shipping added.



I have a test item in the store and I am going through the checkout as a real person (not test mode).
I am using PS4.5 and Paypal Standard, I am in Canada.

Nancy

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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nancy268153

Just in case others are experiencing similar issues. We did not resolve the Paypal Standard issue but simply switched the checkout to Paypal Express which *does* work just fine.

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