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Unable to complete transaction

Thread began 11/03/2011 11:47 am by zinlover320832 | Last modified 11/03/2011 1:54 pm by Jason Byrnes | 1401 views | 5 replies |

zinlover320832

Unable to complete transaction

We are testing the shopping cart for Bella Barrel. The cart freezes up after the additional information for the credit card user is submitted. The cart accepts the items ordered, it accepts the credit card number, then when the page that asks for additional information; name, address phone number for card user, it freezes and won't allow the user to go to the next page.
Please help.

Thank you

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Jason ByrnesWebAssist

I dont follow. What payment system are you using?

PayPal Payments Standard?

PayPal Payments Pro?

Authorize.Net?

what is the address in the address bar when "it freezes"

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zinlover320832

Unable to complete transaction

I am using authorize.net.

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Jason ByrnesWebAssist

you did not answer all of the questions i asked:

  what is the address in the address bar when "it freezes"  
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zinlover320832

Unable to complete transaction

The message in the address bar states: bellabarrel.com/powerstore/checkout.php#paymentinfo

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Jason ByrnesWebAssist

I'm not able to reproduce the problem, after filling in the form on the checkout page it directed me to the confirm page. I tested in FireFox, Google Chrome and Safari.


try emptying your browsers cache and trying again.

What browser are you testing in?

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